I received a call from this phone number with an automated message saying that a new card had been sent to me, my card was being canceled, and that I needed to activate the new card or contact BOA. I was travelling, and therefore had not received the new card, so I went to a BOA office. They confirmed that the call was from their fraud department via an automated outbound calling service, directed me to an email they had also sent twelve days earlier that I had not noticed, and both confirmed and demonstrated that the card was now canceled. While waiting to talk to someone at the bank I also found a number of other people who had received the same notification call, who had already talked to the people working at the bank, and who were going through the process of getting a new temporary card issued. Last, I also found references online to this specific number associated with BOA going back as far as 2006. This included a ZDNET article about how BOA has in the past turned this and other phone numbers related to customer service for their ATM cards on and off at times, which has in turn caused clients hassles. I believe it is a legitimate number BOA is as of February 20, 2015 using for outgoing automated notification calls. I infer that they might change that use at some future time.
All Comments (48)
They are BOA. I received a new card the day before the call.
Rec'd call and immediately hung up and called BOA directly. They did confirm that my debit card was a part of the Home Depot security breach. She was able to provide which card would be replaced and when it was sent. It is not a scam but always call the ORIGINAL company that it is referencing for your own peace of mind because next week it could be fake.
Automated voice identified itself as calling on behalf of Bank of America. Stated I needed to call the phone number provided on the front of the replacement debit card I had received in the mail due to fraudulent activity on my account. I WAS notified via e-mail recently that a replacement debit card was being mailed. I DID receive the replacement card a few days later. It DOES have a sticker with an activation number. I had not activated it yet but should soon. The message left today seemed to coincide with all of these events. I think it is legitimate.
Hey go to bank of america web-site and you will see that this number is listed there for international. It is not a scam!