Got the call this morning but did not answer. Too many scams around. If I don't recognize the phone number, I don't answer. My daughter was scammed 6 months ago via e-mail and phone call, supposedly from BofA. She was fooled and gave them her information. Her account was compromised and she lost money. After working with BofA, she now has a new account and pays for a service that monitors and safeguards her personal information. NEVER EVER EVER give out personal information to any request (phone, text, e-mail) that YOU did not initiate. Not to anyone. Good luck.
All Comments (51)
received an uninitiated replacement BOA card last week, but it is 3 years before expiration without any of the card security or options on it ( self pic, school logos, etc) I think it is BOA but not well executed
a text will come first. then a fake bank call. says fraud charges on account. hang up and call bank with direct number you know like I did and verify. bank confirmed my suspicions. Scamer!
I received a call from this phone number with an automated message saying that a new card had been sent to me, my card was being canceled, and that I needed to activate the new card or contact BOA. I was travelling, and therefore had not received the new card, so I went to a BOA office. They confirmed that the call was from their fraud department via an automated outbound calling service, directed me to an email they had also sent twelve days earlier that I had not noticed, and both confirmed and demonstrated that the card was now canceled. While waiting to talk to someone at the bank I also found a number of other people who had received the same notification call, who had already talked to the people working at the bank, and who were going through the process of getting a new temporary card issued. Last, I also found references online to this specific number associated with BOA going back as far as 2006. This included a ZDNET article about how BOA has in the past turned this and other phone numbers related to customer service for their ATM cards on and off at times, which has in turn caused clients hassles. I believe it is a legitimate number BOA is as of February 20, 2015 using for outgoing automated notification calls. I infer that they might change that use at some future time.
They are BOA. I received a new card the day before the call.