Legitimate SunTrust Security Department.
All Comments (16)
I received 2 phone calls from this number regarding large purchases on my debit card. At first I was skeptical and then decided to call the number on the back of my debit card. They transferred me directly to the fraud department who then verified that there was a hold on my card until I could verify that I made the purchases in question. After verifying, my card was unblocked. The overall process took no more than 3 minutes. Kudos to any company that goes to this length to protect my money.
yes, kudos suntrust :)
This is a LEGITIMATE call from SunTrust's security department. They called twice but did not leave messages because I do not have my voice mail personalized with my name. I called the customer service # who verified the calls and informed me that a hold was placed on my checking card after making a large purchase from Louis Vuitton store online. Louis Vuitton also charged $1.00 to the account first before the true purchase amount which is what raised the red flag. They transferred me to the security department where I had to confirm the charges were authorized. The hold was then released. They are doing their job in securing your money!