received a message to call this #888-230-1570 to verify recent activity on my Fidelity account / linked visa card. The message started out with a lady who was virtually unintelligible who played a recording of a man requesting me to call the number to verify transactions. I'M ALREADY SUSPICIOUS SINCE THIS HAS NEVER HAPPENED WITH FIDELITY FOR ABOUT 20 YEARS NOW, THE POOR CUSTOMER SERVICE, RELAYED MESSAGE, POOR PHONE SILLS/SPEECH, ETC. Step 1 I checked mt account activity-all legit made by me-Step 2-called suspicious #, they made it sound legit with recordings about call being recorded, please wait for next available rep, etc., but they never identified the company/ Again suspicious. Got the same lady, or another one with equally poor communication skills. She asked for the phone number the message was left on. Suspicious, but gave her that since they already had the number, Then she wanted to verify my name. That's where I drew the line and asked who she was and what company she worked for, That seemed to stump them, She babbled something unintelligible and that they were trying to verify my card transactions. I told he I already did and they were all fine. That sent her into some sort of unintelligible double talk that someone could be using my card info to make purchases that wouldn't show on my account?????? At nay rate I told her I wasn't going to verify any information with her and ended the call. I then called the number on my credit card and found out it was indeed a legit call that
fidelity does use a 3rd party vendor to verify suspicious transactions (I made several small online purchases from foreign country vendors) I then verified my transactions with her and asked her to inform Fidelity management that they are wasting their time and money. Nobody is going to verify financial information with a 3rd party initiated call. All it will do is generate an unnecessary call into their customer service dept
