(205) 440-4477

(205) 440-4477 Part II Car warranty screening recorded 21 April 2016 (Agents Mike & Paul probing me for information and screening)
Caller ID: "Birmingham AL"

To see Part 1, please go to: http://800notes.com/Phone.aspx/1-615-810-0191/2#p1091113630891529865

Background.

I received a computer voice recognition screening call to pre-qualify me for renewing a bogus automobile warranty. After giving all the "right answers" (link above) I received the following call to further qualify me, and to close the sale.

This call was from "Mike" calling to explain some general information to me to see if I was interested in speaking with the next agent, cheerful "Lisa". She questioned me and took me at my word that I properly keep the car in proper running order and change the oil regularly.

I was handed over to "Paul" who informed me "good news", they accepted my car as eligible for their warranty extension. All on my word that the car is in great shape! However, I put him on HOLD as he was clicking into the call.

Earlier, when they put me through to their specialest to explain the policy, I quickly put the call on HOLD. The agent was surprised to hear HOLD music and she uttered "what the heck?"

It was also very annoying to have both guys constantly repeating "Ok?" after almost every sentence.

Thanks to Google Voice, here is a transcript of their initial call that matches the above recording.

me: "Hello?"
they: "Hello Scott? This is Mike. I was just calling you back. Did you get a chance to talk to the - we had a high call volume at the time when I transfered you to our specialist. I don't not sure if you had a chance to talk to him. Are you still interested in hearing your options?"

me: "Uh yes, I I got transferred and someone came on, there was hold music and someone came on and said "Hello?", and I don't think they could hear me."
they: "Okay. Let me try uh bringing them on the line with you one more time sir. Hold on a second. I'll be right with you." [pop]

me: "Alright." [pop]
they: "Thank you for holding. My name is Paul. I'm the representative in charge of the extended coverage on your vehicle..."

me: "Uh, hello Paul."
they: "...and I'm sure you'd like to know exactly what's covered as well as the cost to get your vehicle back under warranty. Am I right?"

me: "Yes."
they: "And I'll be happy to help with that today, and I see here you've got about 90,000 miles on the vehicle as of today, is that right?"

me: "Uh, yeah, the car's in the driveway if you'd like me to go out and take a look I can tell you exactly."
they: "Yeah actually that would be even better yeah, take your time, sir, not a problem."

me: "Alright. Just hold on it's probably going to take me about 3 minutes to get out there and get back just a second."
they: "Okay. Yeah, I figured." [my HOLD music]

me: "Uh, hello?"
they: "Yes, sir."

me: "I was a little shy. It's actually 97,253. I think it was."
they: "97,253 okay."

me: "Yeah."
they: "And, I, here, I have it's a 05 Chrysler was not made it model of the vehicle sir?"

me: "Imperial."
they: "Okay? Yeah, I mean, uh, just give me one moment here. Is that the style by chance, because I have that, one second, okay, just give me one moment, hmm, trying to find that model in our system here. I have for the 05s I have a Chrysler Crossfire, Pacifica, PT Cruiser, Sebring, Chrysler 300. Let's see."

me: "Oh. It's the Sebring. I'm sorry."
they: "Okay. Perfect. Yep, that makes sense and make sure we're getting the most accurate information, sir. Are you still in uh Pennsylvania?"

me: "Uh, yes."
they: "Also are you planning on keeping the vehicle a while?"

me: "Yes."
they: "Alright great in that case. I will go over everything with you in detail. What what I need to do since your original warranty on your vehicle has expired already and also because you currently have more than 60,000 miles on the vehicle as of today. I do need to get permission from my authorization department upstairs to see if your vehicle so qualifies for warranty. Now they're going to get on the line with us and ask you a few qualifying questions about the running condition of your vehicle, and if everything checks out okay with them upstairs, sir, I'm going to get back on the line with you, go over the details, tell you the cost as well as what it'll cover so thank you for your patience, and I really hope we can still help you out. One moment."

me: "Alright." [my HOLD music]
they: "Hello? Yeah. This is Lisa. How are you? Hello, Scott?"

me: "Yes?"
they: "Hi. My name is Lisa. I was just listening to your background music."

me: "Uh, background music?"
they: "Yeah."

me: "Oh, were you on when I ran out to get the mileage?"
they: "Yeah, they received background..."

me: "I put the other gentleman on hold while I ran out to get the mileage. Good thing I did because I was about 7000 miles shy of what I told the first person."
they: "Okay? Well what is the exact mileage?"

me: "Uh, ninety seven thousand, two hundred fifty three."
they: "Okay. Now I will ask you a few qualifying questions on the running condition. Everything checks out your agent can go over details, meaning, what the cost is, and what is covered, okay?"

me: "Okay."
they: "Now, it looks like you're driving a 2005 Chrysler. Is that correct?"

me: "Chrysler Sebring, yes."
they: "Okay, and when you're driving the vehicle the check engine light? Does it ever come on and stay on?"

me: "Uh, it's it's come on one time. It was the uh gas cap was loose, but no, it never comes on and stays on."
they: "Okay, and are you aware of any current electrical or computer problem?"

me: "No."
they: "Have you noticed any fluids leaking?"

me: "Uh no we have a clean driveway. I would definitely see if we had stains."
they: "And have you modified the way it looks or performs?"

me: "No."
they: "And are you keeping up with oil changes and maintenance on a regular basis?"

me: "Yes."
they: "Okay. Now, because you've indicated your vehicle is in good running condition, I will approve it for the highest level of protection available. Your agent will go over what that will cost and cover. Now the only thing that we do ask of you today because your your warranty expired you will need to let your agent know at the end of the call if you're going to either accept or decline the coverage and there are no call backs allowed at a later time. It's nothing personal or against you, it simply eliminates the possibility of someone declining today and calling back later to purchase when the vehicle has a problem. Does that make sense?"

me: "Yes."
they: "Okay, great. Thank you for your patience, please hold for your authorized agent."

[my HOLD music]

they: "Great news sir, it does look like everything did check out ok with them upstairs, hello, sir sir? Are you still there? Hello hello? Sir are you still there? Hello? He has his HOLD music playing...that's true."

[They called two more times but gave up because I put them immediately for HOLD for 10 minutes. Crazy, greedy SOBs!]

Please visit my Scam Call web page, visible at: http://donotanswer.netne.net

They continue to call then immediately hang up when
I answer and you can't call it back

I usually don't answer unknown calls. But did because it was 205 area. He said there would be a GE representative in my area today giving away GE alarm systems. Sure,heard that one before. Told him to take my number off his list. He said okay,but they will never do it.

They don't leave message. Others say it's a telemarketer for car warranty and I don't have a car I don't answer calls I don't know. My number is on do not call list but apparently that doesn't work.