(213) 221-3528

The caller said that he was calling from Windows and that there was a virus in my program and that he was calling to help me fix it. I was supposed to" move" to my computer and he would guide me. ( He spoke very broken English). When I said "No thank you, I don't think so" he got very irrate and told me that if I needed help in the future to never call Windows as they will refuse to help me because refused this offer of help. He said that computers were crashing all over the country and I should be happy that he called. He said that he had my name, address, and phone #. (And he did as he repeated them to me) I asked his number and and name and said I would call back. He said that his offical website was www.thewindowscare.com. His name was Frank and he gave the phone #213-221-3528

ALERT - THIS IS A SCAM: Please report any calls to the FBI, IC3 and local law enforcement.

Also Uses:

The Windows Care.com
New York,USA-
Phone: +1 914-373-7861

UK-
Phone: +44-123-588-4270

From Microsoft's Security Site:

http://answers.microsoft.com/en-us/protect/forum/protect_scanning/i-recently-received-a-call-from-a-foreign-country/e64ece3b-a007-47ff-9c17-2d0e3a305278

Question
I recently received a call from a foreign country who stated they are calling for microsoft because of application errors. Has this happen before or has anyone received these calls?
Applies To: Microsoft Security Essentials | Scanning, Detecting, and Removing Threats | Not Beta
Mystery individuals calling stating they are calling microsoft, because of application errors. They state that because microsoft outsources, they are calling customers to alert them about these issues. They use a 213 221-3528 number or 1800-588-0427. I have been trying to get a response from microsoft, can someone please help me.

Answer
It's a scam. Glad you did not fall for it. Any further calls suggest you tell the caller that you have reported the calls to the police which ought to discourage them from continuing to harassing you.
See the following links for additional information:
http://www.microsoft.com/security/online-privacy/msname.aspx

http://www.microsoft.com/security/online-privacy/phishing-scams.aspx

http://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspx

http://www.mypchealth.co.uk/GuideScam.php
http://blogs.msdn.com/b/securitytipstalk/archive/2010/03/09/don-t-fall-for-phony-phone-tech-support.aspx

If you had allowed the scammers access to your computer you would have faced serious issues:
http://ask-leo.com/i_got_a_call_from_microsoft_and_allowed_them_access_to_my_computer_what_do_i_do_now.html

Regards...
March 7, 2012 Reply with quote Report abuse

ALSO ON MICROSOFT SECURITY SITE:

Avoid scams that use the Microsoft name fraudulently
Cybercriminals often use the names of well-known companies, like ours, in their scams. They think it will convince you to give them money or your personal information. While they usually use email to trick you, they sometimes use the telephone, instead.

Common scams that use the Microsoft name
Someone from "Microsoft Tech Support" calls to fix your computer

"You have won the Microsoft Lottery"

Microsoft "requires credit card information to validate your copy of Windows"

"Microsoft" sends unsolicited email messages with attached security updates

Avoid these dangerous hoaxes
We do not send unsolicited email messages or make unsolicited phone calls to request personal or financial information or fix your computer.

If you receive an unsolicited email message or phone call that purports to be from Microsoft and requests that you send personal information or click links, delete the message or hang up the phone.

Microsoft does not make unsolicited phone calls to help you fix your computer
In this scam cybercriminals call you and claim to be from Microsoft Tech Support. They offer to help solve your computer problems. Once the crooks have gained your trust, they attempt to steal from you and damage your computer with malicious software including viruses and spyware.

Although law enforcement can trace phone numbers, perpetrators often use pay phones, disposable cellular phones, or stolen cellular phone numbers. It's better to avoid being conned rather than try to repair the damage afterwards.

Treat all unsolicited phone calls with skepticism. Do not provide any personal information.

If you receive an unsolicited call from someone claiming to be from Microsoft Tech Support, hang up. We do not make these kinds of calls.

If you think you might be a victim of fraud, you can report it. For more information, see: What to do if you think you have been a victim of a scam.

You have not won the "Microsoft Lottery"
Microsoft customers are often targets of a scam that uses email messages to falsely promise money. Victims receive messages claiming "You have won the Microsoft Lottery!" There is no Microsoft Lottery. Delete the message.

If you have lost money to this scam, report it. You can also send the police report to Microsoft and we will use it to help law enforcement catch the criminals who send out these e-mail messages.

To help protect yourself from these e-mail hoaxes, you can use the same general guidance that you use to protect yourself from phishing scams.

Microsoft does not request credit card information to validate your copy of Windows
We require that your copy of Windows is legitimate before you can obtain programs from the Microsoft Download Center or receive software updates from Microsoft Update. Our online process that performs this validation is called the Genuine Advantage Program. At no time during the validation process do we request your credit card information.

In fact, we do not collect information that can be used to identify you such as your name