(615) 810-0191

(615) 810-0191 Part I Automated screening (voice recognition then live call) recorded 21 April 2016 ("One last courtesy call, your automobile warranty has expired, renew today..." SCAM)

Caller ID: "Nashville TN"

Cheerful automated voice recognition "Kate Patisec" calling with "one last courtesy call" to inform me that my automobile warranty has expired, or is about to expire, and to offer me a new warranty. To qualify, I only needed to have a car built between 2004 and 2014, have less than 200 thousand miles, assure them the car is currently in good operating condition, and have a burning desire to spend money.

Then I was put on with Sam Duncan, who screened me for general qualification.

I could tell immediately by a number of tip offs, that this call was by phony scammers. First, they never even mentioned the name of their company. Also, they don't respect the Do Not Call list. Then they don't require any proof that your vehicle is in good operating condition, they take your word for it that mechanically your automobile is in good condition. Disallowing a claim would be easy for them. And did they explain the detailed records you must keep to be eligible to make warranty claims? Nooooo!

When they put me through to their specialist to explain the policy, I quickly put the call on HOLD. The agent was surprised to hear HOLD music and you hear her utter "what the heck?"

It was also very annoying to have both guys constantly repeating "Ok?" after almost every sentence.

Thanks to Google Voice, here is a transcript of their initial call that matches the above recording.

me: "Hello?"
they: "Hi. This is Kate Patterset. How are you doing today?"

me: "Just good, Kate...Patterson."
they: "This is one last courtesy call to inform you that the warranty on your vehicle has expired or is about to expire, but you still have an opportunity to keep the vehicle under coverage. I just need to ask you a few questions to see if it still qualifies, okay?"

me: "Okay."
they: "So is everything running okay on your car?"

me: "Yes."
they: "Is there less than 200,000 miles on the car?"

me: "Yes."
they: "Is your car a 2004 to 2014 model?"

me: "Yes."
they: "It looks like we're going to be able to help you out today. One of our specialist is on the line, and they will go over the program options with you, okay?"

me: "Yes."
they: "Hold on. [pop] Thank you." [pop]
they: "Hi, my name is Sam Duncan. How may help you today?"

me: "Uh,good afternoon, Sam Duncan."
they: "Yes, sir."

me: "How are you?"
they: "Pretty good...yeah, can I help you?"

me: "Uh, I don't know, I just got the uh screening call, and they said they were putting on a specialist for warranties."
they: "Okay um, was there a particular vehicle that you would wanted to get coverage for today, or at least hear your options on?"

me: "Uh, yes, a 2005 Chrysler Imperial."
they: "Okay, do you know about how many miles is on the vehicle?"

me: "Oh, uh, I can't tell you exactly, but it's in the neighborhood of about 85 to 90,000 miles."
they: "Okay great. Alright, I just need your ZIP Code, sir."

me: "One nine one three five."
they: "Okay, and your first name? "

me: "Scott."
they: "Okay, and your last name?"

me: "Boyce. Bee oh why ce e."
they: "Okay alright, sir when we have a number of different policies available. I'm going to bring the policy specialist on the line, they'll explain the different policies, tell you exactly what they cover on your vehicle and answer any questions that you have. Please hold sir, they'll be right with you." [pop]

they: "Hello?" [I put my end on HOLD, music plays] [she laughs] "What the heck? Hello?"

[my HOLD music plays...]

automated voice: "You have been kicked from this conference." [disconnect]

Spoiler #1: the next month he had to call me back because he discovered that the **fake** credit card I gave him was refused.

Spoiler #2: on a subsequent call he actually asked me if the credit card I gave him was authorized for overseas use. Of course this tells me that he is overseas and most definitely a scammer.

Listen to a voice recording of this call on my Spam Calls web page at: http://DoNotAnswer.netne.net

TO B E C O N T I N U E D

next installment can be seen documented at phone number (205) 440-4477 Part II Car warranty screening recorded 21 April 2016 (Agents Mike & Paul probing me for information and screening) Caller ID: "Birmingham AL"

Calls, no one on the end. Robot call?

Called Ana hung up several times

They call me all the time, every time I block it they call me from another phone number from a different part of the country, It's Nissan trying to sell extended warranties on their cars. I tell them to stop calling but never do.

Called saying she was Kate Patterson, then hung up. Called once earlier today. No answer then.