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This is about step in bathtub for seniors. It is a recording. With their technology when you answer the recording starts. Then they ask you a question. After answering it the recording senses that you've answered and then goes on with the spiel. Try this. If you answer just say hello in your best old person voice. After the recording says something and gives you a chance to respond say a short nursery rhyme. The recording will say it doesn't understand and say something else. Tell them you're constipated. The recording will respond with some other verbage and if you keep this up the recording will finally disconnect.