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ENOUGH!!!! IS ENOUGH!!!!
•Receive a telemarketing call that you believe is a scam or is misleading.Are not put on a company's company-specific do not call list after requesting to be You will need to compile as much information about the company as possible to include with your complaint: the company's phone number as transmitted through Caller ID or your fax machine, or provided verbally by the telemarketer, the name of the company, and date of the call or fax. If the telemarketer says it is calling on behalf of another company, you can ask for the name of the telemarketing company in addition to the name of the company on whose behalf they are calling. Do not forget to provide your phone number on the complaint, especially if you are listed on the National Registry. If you are complaining about a junk fax, be sure to provide your fax number on the complaint.
Both the Federal Trade Commission and Federal Communications Commission can fine telemarketers up to $11,000 per violation. This fine can be assessed for each phone call to a number that is subscribed to the registry. (16 CFR 1.98) Both the FCC and FTC will share complaints with each other and with states' attorneys general for possible action against telemarketers who violate state and federal laws. The following is a guideline for determining which agency to file a telemarketing or junk fax complaint with.
Complaints may be made to:
•Federal Trade Commission (FTC) - Registry violations ◦Types of complaints: Telemarketers who violate the Do Not Call Registry.
◦Telephone: (888) 382-1222TDD: (866) 290-4236
◦Online complaint form: https://www.donotcall.gov/Complain/ComplainCheck.aspx
◦For general information about the FTC's National Do Not Call Registry, implemented October 2003, visit its Web site at www.ftc.gov/donotcall.
•Federal Trade Commission (FTC) - deceptive business practices ◦Types of complaints: Telemarketers who make misleading claims and who participate in possible scams.
◦Telephone: (877) FTC-HELP (877-382-4357)TTY: (866) 653-4261
◦Online complaint form: www.ftccomplaintassistant.gov/
◦To mail your compliant:
Federal Trade Commission
Consumer Response Center
600 Pennsylvania Avenue, N.W.
Washington, D.C. 20580
• Federal Communications Commission (FCC) ◦Types of complaints: Telemarketing calls involving financial institutions, insurance companies, telecommunications carriers, intra-state telemarketers, and junk faxes. Also takes complaints about telemarketers who do not comply with company-specific do not call requests.
◦Telephone: (888) CALL-FCC (888-225-5322)
◦TDD: (888) TELL-FCC (888-835-5322)
◦Online complaint form: www.fcc.gov/cgb/complaints.html
◦Email complaints: fccinfo@fcc.gov
◦To mail your complaint:
Federal Communications Commission
Common Carrier Bureau, Consumer Information
445 12th St., S.W.
Washington, D.C. 20554