(775) 410-1104

This company repeatedly robo calls me even though I have asked them in >15 separate phone calls to stop calling me. My cell phone number has been on the Do Not Call registry since 10/08/2010. The robo call says "This is Anne (or similar) from Account Services (or Card Holder Services) with an urgent message concerning your credit card..." They make it sound as if I had deliquient debt. The recording goes on "...to lower your credit card rate press 1 to talk to a service representative." I press 1, wait for a live operator, and politely ask the live operatior to stop all calls to me, but they immediately hang up on me. When I press 3 to be removed from their call list, I still get calls from this company. When I call the number that my phone indicates dailed me, I get an error message that the phone number I dailed is disconnected, so this company is systematically spoofing Caller ID on purpose to keep the people they robocall from reaching them.

They claim they can help lower my credit card rates. When I select 1 to be connected to an operator, it takes several rings to be connected. When someone comes on and asks if I want to lower my interest rates, I ask their name, and they immediately hang up.

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