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All Comments (18)

Ti
0

Starting getting calls wanting to talk to someone I never heard of. I love these calls as I record every call it will be bringing spending cash after I file my suit. Easy money with time on my side.

Headquarters
PO Box 182273, Columbus, OH 43218-2273
Comenity Bank, which formerly did business as World Financial Network Bank, and Comenity Capital Bank, which formerly did business as World Capital Bank, are wholly-owned subsidiaries of Alliance Data Systems, look under BBB.
Customer Reviews -- 1.04/5stars
Average of 815 Customer Reviews
Comenity Bank provides branded private-label and co-branded credit cards to consumers of various retail establishments
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Business Management
Mr. Jon Smith, Compliance Manager
Mr. Ed Heffernan, President/CEO
Ms. Stephanie Gram, Director, Customer Advocacy
Mr. Ralph Andretta, President/CEO
Mr. Ron Ostler, SVP, Banking & Governance
Ms. Julie Fire, VP, Customer Care

Contact Information
Principal

Mr. Ed Heffernan, President/CEO
Mr. Ralph Andretta, President/CEO

Customer Contact

Mr. Jon Smith, Compliance Manager
Ms. Jordan Flinn, Digital Marketing Specialist
Ms. Stephanie Gram, Director, Customer Advocacy
Additional Contact Information
Phone Numbers

(800) 675-5685

MK Wagner
0

I don't have an account with this company yet they keep calling me about someone else's account. I don't answer a call unless I know the number and if they don't leave a message than I feel it wasn't that important. I reversed search the ones that didn't leave a message and thought must be a scam because again, I don't have an account with them and I don't have a past due bill.

This morning, I got a call from Miss Bennett who told me that the situation has escalated and I needed to call so I did. I tried to be nice and let her know she had the wrong person and to not call me again. She was very rude from the get go. I called back and spoke to Marlene, a supervisor, but she just gave me the uh-huh , yea that's horrible speech. I work in CS, so I know when they are just telling you something and not really listening and don't really care.

Caller: Comenity Bank
Tracy
0

Called looking for my son I told the lady he wasn't here. told me to have him call back within the hour. that it was important . Ask who was calling and they told me its a personal matter. I told the lady if he doesn't know whos calling him he will not be calling back. They call all day long but never leave a message.

Caller: Commenity Bank
Anonymous
0

Got a call on my cell phone from (720)456-3684 claiming I had opened a credit card for Forever21 and owed. Since I never shop at Forever21, I was suspicious. She verified my address, claiming mail was being returned to them. They had correct address, so I would suspect this is a scam or phishing call. The woman gave me call back number as (855)334-4196.

Janet
0

THEY KEEP CALLING ME From different numbers on a daily basis - calling me regarding my brothers legal matter. Which i know is FAKE!

Anonymous
0

Yes, This is an important message for Miss Munoz this is Ms. Robins calling in reference to an urgent business matter that's been turned over to my office in your name to review I need to speak to immediately concerning this matter and it is in your best interest that you return my call as soon as possible please understand it is my intention to ensure that this urgent matter is resolved however without a problem response this matter we _⁠direct and back to you I can be reached at 855-334-4196 extension 1246413 is very important that you do return my call as soon as possible.

stephanie
0

they called me today said my attorney needed to call them before matters get worse for me

Anonymous
0

Typical collector, call... call... call..., found out they messed up the address to why we were not getting the payment statements. Still gave us threats to pay right now. Every business using Comenity should cancel and find some one who cares about the customer of the business. Terrible bank!

Angelina
0

“This is an important message for Miss Angelina _⁠_⁠_⁠_⁠_⁠_ Mr. this is Michelle calling in reference to an urgent business matter that's been turned over to my office in your name to review I need to speak to immediately concerning this matter and it is in your best interest that you return my call as soon as possible _⁠_⁠_ please understand it is my intention to ensure that this urgent matter is resolved however without a problem response this matter we _⁠_⁠_⁠_ direct and back to you I can be reached at 855-334-4196 extension 126-6332 _⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_ record this it sounds as _⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_ show that you've been notified of this critical matter _⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_ is very important that you do return my call as soon as possible so that we can get thi

Anonymous
0

Corrected update (forgot to include number).

They called me yesterday morning......(14:35 Zulu -aka- 09:35 EDT). Big mistake. I don't like threatening telephone calls. They're on my list now.

Caller: 855.334.4196

Black Ops
0

Black Ops.....they called me this morning (14:35 Zulu -aka- 09:35-EDT). Big mistake! They're on my list now.

Caller: No ID
Me
0

They have been blowing up my phone at different times during the day and night. They finally left a message saying their an attorney and I need to have mine call them. I called back they put me on hold then came back and said they need the last 4 of my SSN and my addy. I said I'm not giving any info so they said their not giving me any info then hung up.

Caller: 855-334-4196
Anonymous
0

Gabby from Community Bank calls a million times a day & leaves threatening voice mails.

Jo R
0

call and left message on voice mail saying that her name was a Mrs Northworth with Comenity Banks for Women within store card and that I needed to called immediately, said my file had been turn over to her. said that they have tried serveral times to get in contact with me and I have not talked to them (which is a lie, because they call at least four or five times a day, 7 days a week and I have talk to them and explained every time why I am behind in payments. You can explain things, give a payment date and they still keep calling during the day and week. she also said that If I or my attorney didn't call back immediately it would give her no choice to precede with further action. I call the number she left (855) 334-4196 and ask for the ext. that she told me to ask for 1246167. The lady told me I have the wrong number and told her that it was the number Mrs. Northworth left on my voice mail to call and she told me that they were an apartment building and did not know why they were getting the phone calls asking for that ext which did not exist. They have been getting them all day long.

Niecy
0

Called my cell phone -no caller Id. It was a Mr. Ray left a message for me to call immediately. From Comenity Bank. If I didn't call back immediately they would have to take further action.

Anonymous
0

Chad ext.1246382 saying that I or my attorney MUST TODAY call of an urgent matter. After many attempts to contacting you. You leave me on choice but to go the courts to file papers. I am expecting to hear from you by 4:00 pm non Standard Time.

Caller: Kellie
Grandma
0

They called my house for one of my granddaughters that hasn't even ever lived here!!

Caller: Mr. Freeman
Jhon Smith
0

This is a Collection's Co. for Comenity Banks Store Credit Card's Division. They like to call on Sunday's and repeatedly prank the heck out of a number('s) they think is connected to &/or allegedly pertaining to any Debt with any of credit they represent.

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Recent Complaint Activity for (855) 334-4196

An suggested caller name as Commenity Bank
07/08/19 03:18 PM
An reported as spam
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An suggested caller name as Comenity Bank
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10/20/17 04:32 AM
suggested caller name as IRS Scam
05/30/17 02:57 PM
suggested caller name as Comenity Bank
02/16/17 06:25 PM
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01/27/17 06:00 AM