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They are definitely scam bugs
Asked for too much info about my laptop and asked me to proceed with certain steps
I was told to call 855-641-0799. They told me they were from Microsoft, and my computer had been compromised, they got access to my computer, started downloading a virus scanner when I checked number online, found complaints, disconnected the number, and shut down my computer. They call back on number 855-442-2935, I question there motive and asked if there was a cost, and they needed to run my computer longer to find out the issue, I disconnected call.
A return call to my phone was made by this number after I had called 855-339-6931 for the second time that day to advise them that they need to change their salutation to "technical scammers" when they answer the phone and that they're nothing but liars, cheats, and scumbags. On one of these calls, they threatened to physically come to my residence and hurt me within the hour. They are very thick skinned and often resort to arguments and intimidation when confronted about their activities.
This number is linked to a number supposedly from Microsoft that froze my computer with an automatic voice message telling me that I had a virus and needed to call 855 398 2138 to talk to Microsoft to get it fixed. I could not do anything with my computer so I turned it off right away. Turning it back on the same recording was running. I went to another internet explorer and got back on computer. When I did call 855 398 2138 A woman with an Indian accent said she was a Microsoft Tech and they could fix my problem. I asked her to give me a call back. They called back with the 855 442 2935 number and when I answered there was nobody there. Bad Scam. They completely took over my computer.