!comment_text!
Caller: !caller!
Hey, it's Ava Torres calling from the Backpack's Help office. I wanted to reach you directly because your case just hit a critical deadline. Long story short, your account has been pre-qualified for immediate hardship assistance. Under the installment agreement, we're talking about potentially settling your entire balance for a fraction of what's owed. Every day this sits, you're closer to enforced collections. I've seen it happen and it's not pretty. Don't sit on this, pick up the phone and call me at 585. 946-0001, just so you have it, 585946. 0001. I really hope to hear from you today. Don't let this one slip by.