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I route some calls to an IVR (phone menu) -- it never rings my phone they are sent directly to be tormented


hello?
4 second pause

hello, who is this?
6 second pause

wait, I don't understand
10 second pause

why are you calling me
8 second pause

hey hold on a sec
19 second pause

ok which line were you I have a few here
12 second pause

I'm not sure
4 second pause

yeah that
6 second pause

wait someone was whispering to me can you repeat that last thing?
5 second pause

no, the thing before that one
6 second pause

yeah yeah
12 second pause

yup
18 second pause

what the F-CK did you just say to me?
6 seconds

that's not what I heard
8 second pause

uh huh
12 second pause

it continues... and increases level of VERBAL ABUSE

they called me

so to ENCOURAGE removal of my number I AUTOMATE WASTING THEIR TIME & MONEY

it goes on and on with longer pauses and LOUD profanity

agents take notes on calls... the more negative feedback they have in THEIR system about MY number

the sooner THEY will VOLUNTARILY STOP calling me

I don't mind paying $0.001/min to automatically abuse them into deleting my number. (forward call to SIP URI, voip service with IVR feature like vitelity, anveo, voipms)

It's waaaaay more effective than being polite

otherwise cite them as being in violation of

+ Telephone Consumer Protection Act (“TCPA”)

+ Fair Debt Collection Practices Act § 806.
Harassment or Abuse
[15 USC 1692d]

+ Fair Debt Collection Practices Act § 813.
Civil Liability
[15 USC 1692k]

Find an inexpensive lawyer and file a CIVIL ACTION against them for COSTING YOU money on a phone you pay to receive calls

Continuous repetitive calling is enough reason to not use Charter ever again.

Charter is most annoying company I have even know. They have been calling me every day since one year ago, trying to sell TV and phone plans. Unfortunately I don't other choice of internet providers.