(212) 000-3459

At 3pm CT my office phone rang. The caller ID showed New York 1-212-000-3459. As soon as I answered the call...he started right in. A thick Indian accent telling me that he was calling me because my window 7, xp, or me computer had issues. His name was Nigel Wright from One Stop Solutions. (I had this call before and knew exactly what it was) He asked if I had a computer...his call volume wasn't very loud so I thought I would "play with" guy a little. I said Nigel...you are very faint...you will need to speak up. He tried and it was a little better. I interrupted him again and said "Nigel" are you using a headset to talk to me?" He said "yes I am". I said well you are still very faint...you need to pick up and use your handset. He fumbled a little and picked up the handset. He was still a little faint..but decided to let him move on. He started again saying that Chaska (the city I live in) told them that 20% of the computers in the city has issues. I interrupted him and asked him to clarify...I responded "You are telling me that my City call you and said my PC had a problem>" he said "yes they did...in fact they said 70% of the computers had issue (interesting that the percentage increased from 20% to 70%)....he continued...and I interrupted him again and asked to clarify his name..."you said it was Nigel" and " you are from India"...he told me that he worked for a outsourced company ...bla bla bla...so I interrupted him and asked him what city he was in...he said India. I said no...what city....I said "I have employees that work in Hyderabad and Bangalore (two cities in India)...he stumbled for a bit and finally said Calcutta (Kolkata) muttered some more and said Mumbai...ok so I let him continue. I knew the next step was to take me into the Administrative Event Viewer...but I let him tell me how to get there. He said " I will take you there with the keyboard...do you see the c t r l key (spelling out the letters). I told him that I didn't see a c t r l key but I did have a control key (yes is know the CTRL key is the control key) but it was fun to play with him. We got into the log file via the event manager. He asked me if a saw a "red circle with a cross in it" I said no but I see a red circle with a "!" (Exclamation mark) in it. He "what's that" ...know that he wanted me to say it says "error" next to it....I said and exclamation mark is a vertical line with a period under it. he again said what is it...I said...do you mean the red circle...he said yes....I said a red circle is like square, except that the corners are round and it has the color red inside. (I know he wants me to say "error" as that is what the icon is for...but I won't do it. We go thru the red circle scenario a couple of times...and he switches tactics and asks if I see a yellow triangle with a cross in it. I say sure...he asks "what is it". I say do you mean the yellow triangle? and he said yes...what is it. (I know he wants me to say error...but I won't). I answer his and say a yellow triangle is a shape that has three sides, has a flat bottom and a point at the top. He said right, what is it? So again I say...a yellow triangle is like a square with the top line removed and the side pushed to the center until the line meet and form a point and it has the color yellow in it. We do this dance a couple of times and again he changes tactics and asked me "are there a lot of them?" I ask "what is a lot?" He replies "like 20 or 30 of them." I waited a couple of seconds and exclaimed "good grief...there must be over 200 or 300 of them!!!" Of course this thrilled him. I am sure that he must have felt that he finally made a connection with me...for sure I would understand that my PC was totally infected. He then told me that because I had so so many infections...he would have to transfer me to a "senior technician" because he could only fix 20 - 30 issues. The phone fumbles a couple of time and Tony Wright (note the last name) gets on the call. He begins to read his prepared script and I interrupt him. I say..."Tony, Tony...is your name Tony Wright?" He says "Yes it is" and gets ready to start again...but I interrupt him again and say "Tony Wright, so are you the brother of Nigel?" He is confused so I ask him again "Are you the brother of Nigel?" He is confused still so I say "You and Nigel have the same last name of Wright." He now understands and says he is not Nigel's brother. I say..."Oh you just have the same last name." He says yes and starts his script again...I interrupt again and ask him "is Wright a very common name in India" He is confused and not sure where to go with that and tries to start his script again...I let him continue on. He asks if I see all the issues listed in my "event viewer" again I exclaim "Yes! There are hundred of them!!" He begins again..but of course I interrupt him again...and say "you mean these ones in the "log file"...he says "yes, do you know what they are?" he asks again. I say do you mean what a log

constantly telling them not to call wrong number