(972) 737-8572 Live call recorded 20 October 2017 (Sarah from Starion Energy, live cold call to switch home energy supplier) Caller ID: "Allen TX"
"Sarah" of Starion Energy, calling to offer me up to a 20% reduction in my electric rate by changing suppliers to Starion Energy, a firm recently involved in a class action lawsuit because they scam the elderly to change their electric supplier to Starion with a promise of lowering their rate, then Starion charges them double or triple what they were paying before they signed up with Starion.I put Sarah on HOLD while I pretended to get my electric bill (your electric account number is gold to these electric supply scammers) but I was actually looking up the web page of the law firm representing the victims in the Starion Energy scam class action law suit.When I began reading the particulars of the class action law suit, Sarah's supervisor, Brandy, got on the line to defend Starion. She offered the usual "Starion settled with no admission of wrong doing" statement to alleviate my suspicions.
Here is a transcript of this intrusive and unwanted cold screening call:
"This call is now being recorded"
[me:] "Hello? Hello?"
[Sarah:] "Hi. My name is Sarah calling in regards to your electric bill on behalf of Starion Energy. I'm calling up on a notice for..."
[me:] "Good morning Sarah. Good morning. How are you Sarah?"
[Sarah:] "I'm great. How are you?"
[me:] "Just fine thank you."
[Sarah:] "Okay. I'm calling in regards to your electric bill on behalf of Starion Energy. I'm following up on a notice that you received with your electric statement regarding up to a 20% reduction do you remember seeing that?"
[me:] "As a matter of fact I did receive something from Starion Energy, yes."
[Sarah:] "Okay sir, if you already have enrolled in the energy choice program?"
[me:] "No."
[Sarah:] "Okay sir, that's why you keep getting, you know, calls and all that, now you do have PSE&G or Atlantic City Electric?"
[me:] "PSE&G."
[Sarah:] "Okay okay, so I'm calling on behalf of Starion Energy we're one of PSE&G's suppliers in the Energy Points program which PSE&G is participating with so that we can help you as a PSE&G customer lower down the supply portion of your electric bill all I need for you to do is grab a copy of your PSE&G bill, and we will get your reduction applied so it will be effective on or about your next meter reading. Just let me know when you're ready, okay?"
[me:] "Uh you you need my current electric bill?"
[Sarah:] "Yes, it could be new or old. It doesn't matter."
[me:] "Uh yeah, would it be alright if I got my August bill? I think that's the one that's most convenient, uh August."
[Sarah:] "Yes sir. That's fine if you got one."
[me:] "Is that one ok?"
[Sarah:] "Yes, that's fine."
[me:] "Yeah, just a second. It's in the office, let me go uh yeah, I can I can pick up an extension in the office. Can you hold for a moment?"
[Sarah:] "Yes sir I can. Take as long as you need to." [my HOLD music] "Okay."
[me:]Yeah alright? Just a sec. Thank you."
"Okay, I'm back."
[Sarah:] "Okay sir, I'm here."
[me:] "Yeah now uh I I got something in the e-mail about Starion Energy. Let me just quickly read it to you."
[Sarah:] "Okay."
[me:] (reading from web law firm web page) "Sanford Heisler Sharp today filed a $50 million nationwide class action complaint alleging that Connecticut-based Starion Energy perpetrates an illegal bait-and-switch scheme that has deceived and defrauded thousands of energy consumers out of millions of dollars. The suit is filed the U.S. District Court for the Southern District of New York." and this is November 2014 Starion promises customers savings on their energy bills if they switch their accounts from other energy suppliers,β said Jeremy Heisler, a founding partner with the firm and lead counsel in the case. βIn fact, Starion often jacks up its promised rate to two or three times what customers were paying before the switch. Starion has a practice of targeting vulnerable low-income and elderly consumers.β
"Now I could go on but after reading that would you expect me to switch the Starion Energy?"
[Brandy:] "Hi. Good morning sir. My name is Brandy. I'm a supervisor on behalf of Starion Energy. How are you today?"
[me:] "I'm just fine, thank you. How are you?"
[Brandy:] "I'm good. So I was monitoring the call, and I did just want to let you know that as far as the law suit that is something that was filed back in 2015 so was never a judgment made against Starion Energy, we actually settled for our customers. Since then we have become BBB accredited as well as we do have an A+ rating on the Better Business Bureau, so I do understand your concerns on the however Starion Energy is one of the authorized suppliers for PSE&G customers. The settlement was in regards to variable rate customers. We do have such rates if that is something that you would be concerned about."
[me:] "Well right now I would be concerned with conducting any business with a company like Starion Energy..."
[Brandy:] "Alright, well then I thank you."
[me:] "...you have a chance to make a good impression, and you've blown it."
[Brandy:] "I'm I'm sorry you feel that way, have a great day."
John of Lower Merion's profile and activity

Most Reported Callers
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(862) 777-8246 live call recorded 7 October 2017 (Sophie from US Healthcare / LSS live screening for healthcare insurance then handoff to Tiffany at Nationwide Health Advisors. Caller ID: "Morristown NJ"
"Sophie" of US Healthcare (but later claimed LSS Healthcare Services), cold calling to screen me for a health insurance policy.I would guess from her accent that she was in the Philippines. After she qualified me, she handed me over to Tiffany, an American voice who could help me based on my state of residence.As it turned out, none of the companies she represents serves my state, so she simply referred me to HealthCare.govI had to laugh when she bid me "good bye" but didn't disconnect her telephone and she boldly announced "I'm going to the bathroom." I remained on the line hoping to ask her about her experience, but after several minutes, I was finally disconnected.Here is a transcript of this intrusive and unwanted screening call:
This call is now being recorded.
Hello?
Hello good day. My name is Sophie. Hello?
Hello. How are you today?
Okay, everything is pretty good. Thank you for asking. Anyway sir my name is Sophie, from US...yes?
Sophie? Your name is Sophie?
Yes. Yes, my name is Sophie.
Okay. How are you today, Sophie?
Okay, I'm pretty good sir. Thank you for asking. Anyway sir, I am from US Healthcare Company. I love that. So how about you sir. How are you doing?
I am doing pretty well, it's a beautiful autumn day.
Okay, that's good to hear sir, anyway, we are here to inform you about affordable health insurance, which will be PPO access. So if I may ask you, are you insured now?
No, I am not.
Okay, so sir will this be an individual or family plan? What do you like sir?
Would what be an individual or family plan?
Okay, so sir I said a while ago that we have with affordable health insurance. So would you individual or a family plan?
Uh, my interest?
Okay. Uh huh. Yes, sir. What is your interest?
I live by myself so I would be interested in an individual.
Okay. That's the big rate so sir, you know what sir, your congratulations because we can definitely save your money with an average plan that starts about $150 only for a man with full PPO access, okay? So sir, if if I'm able to find you a plan that meets to your needs and budget would you need your coverage to begin within 30 days?
Well, I I do have insurance for the month of October, so I would not need insurance until November, so that's a little more...
Ok, uh huh.
...than 30 days.
Uh huh, so it was like other event, right?
Excuse me?
Okay after November. Okay, so sir, our senior bought your senior broker in your state will be the one to see about this so would you like to avail this health insurance sir and our senior broker will be the one to ask about your question, okay? So now sir I'm going to transfer you now to our senior broker in your state. So please hold on the line. Okay?
I will hold.
Okay. Is that okay, sir? Okay, and uh sir hold on the line, okay, because I will be connecting you now with them, okay? You are in a straight nuke. Okay, anyway sir can you kindly spell your last name so to have the agent add on?
My last name is Willis, double you eye el el eye es.
El eye es. Willis. Okay thank you for that. So now sir I will be connecting you now to our senior broker in your state so hold on the line. Okay here we go. (doink)
Hi, this is Tiffany with Nationwide Health Advisors.
Hello, I am Sophie with LSS Healthcare Services. I have Mr. Willis live on the other line and he's looking to cover himself so Mr. Willis you're in good hands now. I'm getting off the line, bye for now.
Hi Mr. Ellis...
Okay Sophie, thank you.
Hi, this is Tiffany with Nationwide Health Advisors. They transferred you over to me because I work with most of the major A-rated carriers, and you have interest in obtaining a health insurance policy for just yourself or for family coverage?
This would be for just uh myself.
Okay, and can you confirm the city and state you're in?
Yes I can.
Okay, and what is it?
Oh, I thought you had it in front of you.
Are you in New Jersey?
Yes I am.
Okay, and are you currently insured now?
I have insurance through the end of this month from a job where I was terminated, so I'm I'm covered up to the end of October.
Okay. Give me one moment. I'm just going to place you on a brief hold. I'm going to check to see if we cover New Jersey, okay, give me a moment.
Okay.
Mr. Willis, you you have a qualifying life event because you lost your job, right?
Correct.
Okay. I want you to go on healthcare.gov. Select the questionnaire, and they're going to give you all your options for health insurance it's going to be your best bet right now.
So I go to healthcare.gov...
Dot gov, correct...and follow the policy, answer all the questions...correct.
Okay.
And then they'll they'll um be able to give you a whole list of insurances that you do qualify for.
I see and uh the one comp you represent doesn't do my state. Is that what's happening?
Correct, correct.
Okay? Well, thank you for your time.
Okay, you're welcome.
And I'll try Healthcare dot gov.
Perfect. Have a great day.
Goodbye.
Gonna go to the bathroom...You have been kicked from this conference.
(862) 777-8244 live call recorded 7 October 2017 (Sophie from US Healthcare / LSS live screening for healthcare insurance then handoff to Tiffany at Nationwide Health Advisors. Caller ID: "Morristown NJ"
"Sophie" of US Healthcare (but later claimed LSS Healthcare Services), cold calling to screen me for a health insurance policy.I would guess from her accent that she was in the Philippines. After she qualified me, she handed me over to Tiffany, an American voice who could help me based on my state of residence.As it turned out, none of the companies she represents serves my state, so she simply referred me to HealthCare.govI had to laugh when she bid me "good bye" but didn't disconnect her telephone and she boldly announced "I'm going to the bathroom." I remained on the line hoping to ask her about her experience, but after several minutes, I was finally disconnected.Here is a transcript of this intrusive and unwanted screening call:
This call is now being recorded.
Hello?
Hello good day. My name is Sophie. Hello?
Hello. How are you today?
Okay, everything is pretty good. Thank you for asking. Anyway sir my name is Sophie, from US...yes?
Sophie? Your name is Sophie?
Yes. Yes, my name is Sophie.
Okay. How are you today, Sophie?
Okay, I'm pretty good sir. Thank you for asking. Anyway sir, I am from US Healthcare Company. I love that. So how about you sir. How are you doing?
I am doing pretty well, it's a beautiful autumn day.
Okay, that's good to hear sir, anyway, we are here to inform you about affordable health insurance, which will be PPO access. So if I may ask you, are you insured now?
No, I am not.
Okay, so sir will this be an individual or family plan? What do you like sir?
Would what be an individual or family plan?
Okay, so sir I said a while ago that we have with affordable health insurance. So would you individual or a family plan?
Uh, my interest?
Okay. Uh huh. Yes, sir. What is your interest?
I live by myself so I would be interested in an individual.
Okay. That's the big rate so sir, you know what sir, your congratulations because we can definitely save your money with an average plan that starts about $150 only for a man with full PPO access, okay? So sir, if if I'm able to find you a plan that meets to your needs and budget would you need your coverage to begin within 30 days?
Well, I I do have insurance for the month of October, so I would not need insurance until November, so that's a little more...
Ok, uh huh.
...than 30 days.
Uh huh, so it was like other event, right?
Excuse me?
Okay after November. Okay, so sir, our senior bought your senior broker in your state will be the one to see about this so would you like to avail this health insurance sir and our senior broker will be the one to ask about your question, okay? So now sir I'm going to transfer you now to our senior broker in your state. So please hold on the line. Okay?
I will hold.
Okay. Is that okay, sir? Okay, and uh sir hold on the line, okay, because I will be connecting you now with them, okay? You are in a straight nuke. Okay, anyway sir can you kindly spell your last name so to have the agent add on?
My last name is Willis, double you eye el el eye es.
El eye es. Willis. Okay thank you for that. So now sir I will be connecting you now to our senior broker in your state so hold on the line. Okay here we go. (doink)
Hi, this is Tiffany with Nationwide Health Advisors.
Hello, I am Sophie with LSS Healthcare Services. I have Mr. Willis live on the other line and he's looking to cover himself so Mr. Willis you're in good hands now. I'm getting off the line, bye for now.
Hi Mr. Ellis...
Okay Sophie, thank you.
Hi, this is Tiffany with Nationwide Health Advisors. They transferred you over to me because I work with most of the major A-rated carriers, and you have interest in obtaining a health insurance policy for just yourself or for family coverage?
This would be for just uh myself.
Okay, and can you confirm the city and state you're in?
Yes I can.
Okay, and what is it?
Oh, I thought you had it in front of you.
Are you in New Jersey?
Yes I am.
Okay, and are you currently insured now?
I have insurance through the end of this month from a job where I was terminated, so I'm I'm covered up to the end of October.
Okay. Give me one moment. I'm just going to place you on a brief hold. I'm going to check to see if we cover New Jersey, okay, give me a moment.
Okay.
Mr. Willis, you you have a qualifying life event because you lost your job, right?
Correct.
Okay. I want you to go on healthcare.gov. Select the questionnaire, and they're going to give you all your options for health insurance it's going to be your best bet right now.
So I go to healthcare.gov...
Dot gov, correct...and follow the policy, answer all the questions...correct.
Okay.
And then they'll they'll um be able to give you a whole list of insurances that you do qualify for.
I see and uh the one comp you represent doesn't do my state. Is that what's happening?
Correct, correct.
Okay? Well, thank you for your time.
Okay, you're welcome.
And I'll try Healthcare dot gov.
Perfect. Have a great day.
Goodbye.
Gonna go to the bathroom...You have been kicked from this conference.
(203) 424-0335 Robo call recorded 20 September 2017 (Sarah from Career Advisor automated voice recognition job placement & college seeking) Caller ID: "Vineland NJ"
"Sarah" of Career Advisor, claiming that my name was on one of their job web sites, is calling to find me a permanent job and to send me back to school! How nice!
I was impressed with this automated, voice recognition call, the flow of the "conversation" is much more natural than it was just a year ago. The voice did get tripped up twice and broke mid sentence to respond to something I said. You can tell by the third sentence that the voice you're hearing is a recording, guided by a computer, but it's impressive how the technology has improved recently. I was intentionally vague but she "understood" and ushered me through the qualification process, eventually bringing a live education specialist into the phone call, to find a college for me.
Notice her perfect spoken English, until...in an attempt to sound colloquial, she starts dropping her "g"s ("I'm gonna" = "I'm going to", "lookin" for "looking", "sendin" for "sending", etc.)
She made other noticeable errors, such as "when did you graduate high school" instead of the correct "graduate from high school".
Here is a transcript of this intrusive and unwanted screening call:
Call is now being recorded
me: "Hello?"
female voice: "Hi. This is Sarah, and I'm an employment specialist on a recorded line, and I show you're one of our job sites. Can you hear me alright?"
me: "I can hear you."
female voice: "Great well I'm with Career Advisor and you can press 1 to be removed, and I show here we have multiple jobs available in your area what type of job are you lookin for?"
me: "Academic."
female voice: "Well again I'm an employment specialist here and my job today is to ask you a few questions to determine what jobs are a good fit for ya and match what you want. After that I'm gonna do my best to try to match you up with some jobs in your area that you may be interested in applying for, okay?"
me: "Okay."
female voice: "Great. Now I need to confirm that you're a US citizen."
me: "Correct."
female voice: "Okay, and what year did you graduate high school or receive a GED?"
me: "Two thousand and five."
female voice: "Okay. And what's your highest level of education?"
me: "Two years of college."
female voice: "I was just...okay and I also see that you're not currently enrolled in any kind of school right now. Is that correct?"
me: "Uh, please repeat? Say again?"
female voice: "Okay. Okay. And I also see that you're not currently enrolled in any kind of school right now. Is that correct?"
me: "Correct."
female voice: "Okay. Well what we do here is match job seekers like you with open positions that different companies are lookin to fill. Those companies may actually pay us because we're able to save them time and money by sendin em only qualified candidates. Does that make sense?"
me: "What?"
female voice: "Are you still there?"
me: "Yes. I'm here."
female voice: "Now we run a job of the day program here. I'm gonna send you out one job of the day every day that could turn into the ideal match you're lookin for. You actually get to tell us what it is that you're interested in our website, and it's a free service for job seekers doesn't cost you anything and are you currently...employed..."
me: "Sorry?"
female voice: "And how soon could you start a new position?"
me: "Next week."
female voice: "Okay. And roughly what kind of salary range or hourly rate are you lookin for when you're applyin for open positions?"
me: "Fifteen to twenty dollars per hour."
female voice: "Uh huh, oh, I agree, but you do plan on furthering your education at some point in the future right?"
me: "Correct."
female voice: "Okay, and what kind of benefits are important to you."
me: "Uh, paid vacation and contribution to 401k retirement..."
female voice: "Okay. Well the reason I'm asking is because part of our service is we want to make you more marketable to employers. Does that make sense?"
me: "It does."
female voice: "That way when my team is matchin you up with the job of the day every day trying to figure out what to send you, not only do I know what you're interested in I also know what you'd be willing to do so I can send ya out the best job possible cuz I really want you to get a job today. Okay?"
me: "Okay."
female voice: "Okay. Let's confirm some of your basic information, okay. Can you please confirm your first name?"
me: "Antonio."
female voice: "Okay? Can you please confirm your last name?"
me: "Willis."
female voice: "Perfect. Could you repeat your ZIP Code for me please?"
me: "Oh eight...hello?"
female voice: "Could you repeat your zip code for me please."
me: "Zero eight zero two one."
female voice: "That's fine, and may I please have your e-mail?"
me: "Yes."
female voice: "Uh huh. Could you repeat that one more time for me please?"
me: "My email is my name, Antonio A Willis"
female voice: "Uh huh..."
me: "At are aich why tee a dot com"
female voice: "Perfect. Thank yew. Okay. Good. Now I'm gonna bring an advisor on the line. I do appreciate you bein so professional on the phone today. I really do. I'd also really appreciate it if you convey the same courtesy that you've shown me, and, what's your highest level of education?"
me: "Two years, college."
female voice: "Okay. Good. Now I'm gonna bring an advisor on the line. I do appreciate you bein so professional on the phone today. I really do. I'd also really appreciate it if you convey the same courtesy that you've shown me to the advisor that I'm about to place ya on the line with."
me: "What is your name again, please."
female voice: "My name is Sarah."
me: "And the company you're with?"
female voice: "I'm with Career Advisor."
me: "And do you have a website?"
female voice: "Yes. Now that...I do just wanna be clear that we're not a temp service. We're actually job matching service and we're gonna to try to find you a permanent position."
me: "That sounds like a good idea..."
female voice: "Okay and in case we get disconnected, my number here is two zero three, four two four, zero three, three five."
me: "Zero three, three five?"
female voice: "Yes."
me: "Very good. Thank you..."
female voice: "What would you like to study if you went to school?"
me: "I would like to study...medicine."
female voice: "Uh huh. Okay. Can I make a suggestion?"
me: "Yes you may."
female voice: "Some of our more common areas of study are Business, Computers, Health Care, Criminal Justice, Culinary Arts or a trade, like Electrical and Heating and Air. Does one or more of those sound interesting to ya?"
me: "Oh yes, computers."
female voice: "So basically you're lookin for a good position with a stable company where there's room for advancement and growth. Is that right?"
me: "That is correct."
female voice: "Also after you're done talkin to the advisor I'm gonna follow up with him to make sure they were able to offer you some good options and after I transfer you over, I'm gonna send you over that email as promised, okay?"
me: "Okay, that is a good idea..."
female voice: "...we provide ya access to an education advisor who can help you determine if there are any kinds of options available to you that can help you accomplish some career goal...are you still with me?"
me: "Yes I am." [electronic BEEP and single ring]
female voice: "In my opinion...after you're done, it's gonna let you select categories and interests I want you to..."
male voice: "Hi, this is Leif with...EDU Direct...
female voice: "Hi, I have a qualified candidate on a recorded line that I'd like you to help."
male voice: "Yeah, I can help. Hi ya, this is Leif with EDU Direct on a recorded line. I see you're interested in some education options as well as your job search. Is that correct?"
[my HOLD music starts, call is terminated]
* * * * *
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(888) 374-6539 recorded 8 September 2017 (Polite solar panels telemarketer makes a big error, and apologizes!)
Caller ID: "800 Service"
A live telemarketing call from "David" claiming to be from Tesla Energy. I noticed that he was making references to California and the west coast, but didn't think much of it at first.
I tried to disqualify myself from his solar panel offer by claiming a very low electric bill and by saying my credit score was poor due to bankruptcy, but that didn't stop him.
It wasn't until he asked me for my address for a free solar consultation visit that he realized I was in Pennsylvania, not California where they do business. He apologized and we disconnected.
Here is a transcript of this screening and sales call:
"This is David calling here at Tesla Energy. How are you doing?"
"Good thank you. How are you this morning?"
"Ah, you know, just getting some coffee and me can't complain. Thanks for asking Fidel the reason why Tesla's reaching out to you is just as a courtesy to try help you guys in Lathrop um save some money on the power bill. Have you guys considered going solar at all?"
"No."
"Heh heh, no? Well are you having to spend more than you know 100 bucks a month on your energy bill? That's a better question."
"More than 100? No."
"More than 100 no? Okay. Well. It sounds like you're you're luckier than most here. You know PG&E has raised the rates 6 times this past year, so what we're doing is we're doing free solar consultations. If um that's something you're interested in I can schedule an appointment for us to come out for free assess your home and see if you'd be a good fit. Would that be something um you know you'd be you'd be interested in, or?"
"What did you mention PSE&G? I'm a PECO customer."
"Okay? So yeah, well, PG&E's usually one of the bigger electric companies in California, but um whoever whomever you're paying electricity to a lot of these companies tend to surcharge their kilowatts per hour based on the heat based on the temperature, and they raise the rates well if you go solar you don't have to succcumb to that kind of inflation um you get to generate your own electricity. You know power outages occur. Well, you're fine because you have your own stored electricity already. It doesn't affect you. There's just a lot of benefits to going solar, so we're we're wanting to educate new customers and um give them give them consultation just to show them the possibilities that may present themselves here, so if you never thought about solar and you want some good information, um that's the something I can help you with. So would morning, or afternoon be a good time for us to maybe come out. It's free. It's no, no obligation either."
"Yeah I guess either one is fine."
"Okay. Well, how about um, how about how about tomorrow? Do you have Saturday available?"
"Saturday? Uh, yes."
"We have a 10 uh a.m. We have a 1 p.m. We have a 4 p.m. And we have a 7 p.m. available. So out of those times would when would uh when would would, which would be better for you?"
"Did you say 4 p.m.?"
"Yes, sir. We got a 4 p.m. We got a 1 p.m. We got a 7 p.m. Got a 10 a.m. To 4 p.m."
"Yeah, I guess the 4 p.m. is probably best."
"4:00 pm? Okay. We'll go ahead and schedule you for 4 p.m. Um I got a quick question not that it's going to matter to you much. Is your FICO score higher than a 650 at all?"
"No."
"No, not as, is it right around or below?"[/i]"
"Well since the since the uh the bankruptcy it went way down."
"Uh hmm, you're not the, I'm in the same situation with my car payments and all this stuff. So you're not the only one man. I understand. Um either way if your credit score's a little lower we're still gonna present some options for ya and then you know from then on you can kind of decide whether or not it's worth it for you to make the switch, so I'll go ahead and notate that. You said your electric company was with, was with who? Who was it?"
"PECO."
"TICO. Te eye see oh. Is that it?"
"No. P like Paul. E like Edward..."
"Oh, PECO."
"Right."
"PECO. Okay got it, and you're you said your bill was um less than a hundred, is it like 80 is it 90 is it 50?"
"Uh, it's more like 45 or 50."
"That's 40 or 50?"
"Right."
"Oh, are you having to, better question to that, all year long, it's been steady at 40 or 50 um dollars for a summer does it get more?"
"It's a little higher in the summer when we run air conditioners, and then it's a little lower in the winter."
"Okay a quick question. What was your address?"
"I'm at 3408 Tipple. Tee eye pe pe el e, like "triple", but without the "r", road."
"Pe pe el a Road?"
"Tee eye...pe pe el..."
"Tee are..."
"No no. Double pe. el like love. E like Edward. Tipple..."
"Okay. Uh 3408 Tipple Road."
"Yeah, it's like the word "triple", but without the R. That's what I said."
"Okay. I got it. Tipple. Tipple Way?"
"Tipple Road."
"Tipple Road, let me type...sorry what were you saying?"
"That's in Philadelphia, 19108..."
"Oh wait, are you not in California?"
"Nooo."
Oh man. I'm I feel really stupid. Um yeah, we're, we were thinking you were in Lathrop California still sir. Did you used to live there?[/i]"
"Nooo. Sounds like a computer fowlup."
This is a computer fowlup. Wow. Well, Philadelphia. I don't even know if they have solar out there. I'm sorry to waste your time man. I thought you were a California resident. I guess if you're interested in solar out there you could check out um some of the local solar companies if Philadelphia even has solar, to my knowledge, I'm not sure if they do so...[/i]"
"Well we all live under the same sun and it was eclipsed a week or so ago."
Right right it was, heh heh, well anyway Fidel, I'm I'll go ahead and update my records, sorry about that. You have a good rest of your day, okay my man?[/i]"
"Ok, you too. Enjoy your weekend."
You too, take care.[/i]"
"Adios."
* * * * *
Thanks to Google Voice ( www.google.com/voice ) you can hear this recording on my Spam Calls web page:
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(424) 644-6437 Robo call recorded 5 September 2017 ("The Trump Administration may change the Obama Student Loan Debt Forgiveness program......" HA!) Student Loan Debt Reduction/Forgiveness SCAM
Caller ID: "Malibu CA"
Also calls from: (347) 584-8275 | (716) 899-5009 | (201) 591-9556 | (201) 645-4046 | (315) 368-4025 | (985) 365-9869 | (561) 717-0227 | (561) 717-0231 | (561) 229-0752 | (561) 229-0755 | (330) 475-8362 | (585) 376-9062
A misleading robo call that opens sounding like a political message but is actually about being connected to a live agent to discuss student loan debt.
Their "shotgun" approach to making mass phone calls, hoping to find a few people who owe student loans, and their total disregard of the Do Not Call list certainly tells us a lot about their business ethic, doesn't it?
Here is a transcript of this automated, intrusive and unwanted robo call:
"This call is now being recorded."
[female voice:] "Hello. The Trump Administration may change the Obama Student Loan Forgiveness program. If you are currently in the process or about to start applying for student loan forgiveness, please press 1 to be connected to a live agent. Again, please press 1 to get more information and be connected to a live agent. Please press 2 to be on our Do Not Call list."
Thanks to Google Voice ( www.google.com/voice ) you can hear this recording on my Spam Calls web page:
http://findgeorge.net23.net/donotanswer/spamcalls.htm (mirror site)
http://donotanswer.netne.net (site may be temporarily down)
Signup for your own free Google Voice account at www.google.com/voice and avoid telephone call spam
(479) 422-7656 live call recorded 28 August 2017 ('Sam Anderson' from 'Microsoft Service Center', informing me that my "Windows Console is filling up with junk files") SCAM!
Caller ID: "Wireless Caller"
An unwanted and annoying computer service call from "Microsoft India" featuring "Sam Anderson" of "Microsoft Service Center" who informed me that my Windows Console is filling up with junk files. I gave him a hard time by constantly asking questions but he remained on the line with me for 16 minutes before he disconnected the call. He never made a pitch but from other similar calls, my guess is that he wanted to sell me utility software at an inflated price, and access to his support for one year, as if I would trust him any farther than I could spit.
Their "shotgun" approach to making mass phone calls, and their total disregard of the Do Not Call list certainly tells us a lot about their business ethic, doesn't it?
The best way to prevent these scammers from calling you is to make them NOT want to call you in the first place. The best way to do this is to sound like you're interested in their offer, but waste their valuable time while you pretend to go along with their offer. I should have been more careful because he abruptly disconnected me before making his money making pitch when he detected that I wasn't cooperating.
Here is a transcript of their unwanted, intrusive, insulting screening and sales call:
"This call is now being recorded."
me: "Hello?"
male voice: "Hello?"
me: "Hello?"
male voice: "This is Sam. Can you hear me?"
me: "I can hear you."
male voice: "Yeah, hi, this is Sam Anderson from Microsoft Service Center. This call is about your home computer. So am I talking to the owner that computer?"
me: "Uh, yes."
male voice: "Yeah, sir, the nature of this call is to inform you that from past few weeks wherever you are anyone of your family member browses the Internet with your computer there's an online unsecured junk files like error and warning reports over the Internet which are now directly getting downloaded to your computer system without your any kind of knowledge or permission [unintelligible] and your computer system is not getting out infected badly and of losing its former functionality. I will if you understand me now."
me: "Uh yeah, it sounds like I better reinstall Windows."
male voice: "Sir, if you'd reinstall the Windows the problems will not be get will not get resolved alright because there's a problem with the internet. As you know sir, Internet is a very high traffic zone nowadays. Everybody's using internet over their phone, tablet or like a laptop or desk top, right and everybody's sharing something and it's because of that the Internet is getting affected by that. Some error and warning reports alright and by whenever you browse the internet with their computers those files are getting directly downloaded to your computer's console page. And because of those files sir, your computer is uh losing its normalware functionality. I believe you understand me."
me: "Uh yeah, but I, I have good antivirus."
male voice: "No no, sir. I'm not talking like that, any kind of viruses you have in your computer. I'm talking about junk files like error and warning reports, some hidden junk file hidden in nature which are directly getting downloaded to your computer and getting storage in your computer so sir can you let me know are you in front of your computer yet?"
me: "I'll just delete them then."
male voice: "Uh you can not sir. Are sir are you a computer technician? You're supposed to let me know. I hope it."
me: "Uh no, but I've had a computer for about four or five years."
male voice: "But have you checked your computer console page?"
me: "Console page? No."
male voice: "Do you know what your computer's console page?"
me: "No."
male voice: "Yeah, that's what I'm talking about sir, those files are getting stored in that file in that order alright, so sir if you're in front of your computer, let me know I will show what is your computer's console page, alright?"
me: "Uh, I'll have to turn the computer on, can you wait a second?"
male voice: "Uh, no problem sir. I'm holding the line for you. Just let me know once you see all of your icons on your computer screen, alright?"
me: "Just a moment..."
male voice: "Uh huh."
me: "Okay, it's booting up, but it's going to take a minute."
male voice: "Not a problem, sir, I'm here.'
me: "Okay. The desktop is coming up the icons are not here. Oh here we go, here we go, ok, it's almost up. Another few seconds. Okay, here the the icons are popping up...uh just a second, the pointer is still an hour glass. Wait a minute, it's not finished yet. It's trying. It's trying. Ohhh kaaaaay, yeah, it's up now there we go.'
male voice: "All right. Now sir, take a look on your keyboard at the extreme left front bottom corner. Do you see there's a C T R L Control key over there?'
me: "Uh yes, right below Shift.'
male voice: "Yeah, and right next to this Control key which key do you have sir? Is it the FN or the full flag Windows?'
me: "Uh, eF eN key.'
male voice: "Alright. Right next to the FN key which key do you see?"
me: "The uh Windows key."
male voice: "That's right. Now what you've got to do you got to press and hold that Windows key down with one of your finger. Just hold that down and don't release it and with another finger of yours at the same time hit the letter are, R as in Romeo. Okay?"
me: "Ok."
male voice: "Now...what did you do sir to just bring up a small bubble or a pop up icon of the corners of your computer screen? Do you see something like that coming up?'
me: "Correct.'
male voice: "Right. What do you see?'
me: "Ok, it says changing my glasses. It says RUN, and it's OPEN that's the words.'
male voice: "That's absolutely correct. Now just...that's absolutely correct, now just release your fingers from the keyboard, alright?'
me: "Ok.'
male voice: "...and take a look at that RUN dialog box which has just come up it will say, hide the name of a program, folder, document, or Internet resource and Windows, that is your Operating System, will open it for you, right?'
me: "Correct.'
male voice: "This RUN box will help you check the status of your computer's Operating sSystem and will let you know what exactly is going wrong. So just take a look at the middle of that front box, do you see a long white panel right beside OPEN?'
me: "I do.'
male voice: "Is that panel empty?'
me: "Says explorer dot exe.'
male voice: "Sorry? Say...'
me: "Explorer dot exe.'
male voice: "Oh, you got the backspace it, alright? Just backspace it and made that panel empty once more.'
me: "Okay.'
male voice: "Now once that panel is empty you got to type an order E as in echo, then we as in Victor, then E as in echo again, then N as in Nancy, then Tee as in tango, then Vee as in Victor, double you as in whiskey, and then are as in Romeo.'
me: "Ok.'
male voice: "Now did you type that in?'
me: "Dot what?'
male voice: "No, it's just the word, that's it.'
me: "Got it.'
male voice: "Now, can you just repeat that thing now to me what you have typed there?'
me: "Yeah. I have echo, victor, echo, November, Tango, Victor, whiskey, Romeo.'
male voice: "That's absolutely correct, now just hit the ENTER key from the keyboard.'
me: "And it's not dot com?'
male voice: "No, it's nothing like dot com, because I don't want you to go on the Internet because that is where these errors and the warnings I was talking about are coming down to the computer. Alright?'
me: "Yes, ok, I have a new box, Event Viewer.'
male voice: "Exactly. Now before going any further, sir let me ask you a simple question like do you have an idea what this event viewer page is all about and uh why exactly does there in the computer of yours?'
me: "Well, I guess it's going to show me an event.'
male voice: "Let me tell you what this page is all about. Now the Event Viewer page, which you see over there on your computer screen is better known as the Microsoft Management Console page. It's a page which is specially designed by the Microsoft Corporation so that you being the user of the computer can go ahead and monitor your computer's health status. Now if anything goes wrong with the computer system of yours like if your computer automatically somehow downloads certain programs which are not suitable for the computer or potentially can affect the computer or if your computer downloads some online hacking programs from the Internet like errors and a warning then the event viewer page keeps a track of those activities, ok?'
me: "Okay.'
male voice: "That's not all that's not all even if there is any foreign activities. You know what a foreign activity means?'
me: "Uh like activity from India?'
male voice: "No, sorry.'
me: "What is it? What is it?'
male voice: "Now foreign activity means any hacking activity which is done by the means of any robot, machine or apparatus or any foreign located person who has no other intention, but you just go ahead and grab hold of your personal machine in order to do any kind of...'
me: "No other intention?'
male voice: "In order to do any kind of...right...'
me: "You dropped there. Sounds like "...someone with no other intention BUT..." and then you dropped off. I didn't hear what you...'
male voice: "Oh. I'm saying that someone from the foreign location, any machine, any robot, or any apparatus who has no intention, but to just go ahead and grab your personal credentials and to make use of that credential in order to do any kind of a criminal or illegal activity nobody has an idea about, alright? Doing those activities also this Event Viewer page keeps a track of those things so that you being the user can actually go ahead and monitor those activities all by yourself. Alright?'
me: "Alright, but I have a good firewall so I should not have any foreign activities like that.'
male voice: "Sir, I'm talking about the provabalick, what exactly this page does, alright? I'm not saying there are hacking inside. I'm not saying there are hacker inside your computer. I'm just saying what exactly is the function of this Event Viewer page. We were... Alright?'
me: "Ok. Understand.'
male voice: "So, if you take a look at the top left corner of this Event Viewer page, do you see any option with this Event Viewer Local?'
me: "On the left, uh... Yes, yes, yes, Event Viewer and then it has Local in parentheses.'
male voice: "Right. Now just below that what are the other options you see, okay?'
me: "Alright, has Custom Views, Windows Logs, Applications and Service Logs and Subscriptions.'
male voice: "Now double click on Custom Views.'
me: "Right click or left click?'
male voice: "Left. Double left click on Custom Views.'
me: "Double left click on Custom Views, okay, it opens up two more lines.'
male voice: "Exactly, now what are those two more options?'
me: "Uh, Server Roles and Administrative Events.'
male voice: "Exactly. Now sir, as you are the Administrator of this computer system which runs on Windows, you are allowed or authorized to go ahead and check the Administrative Events of the computer, so open up Administrative Events like double check on that.'
me: "Double click Administrative Events, okay.'
male voice: "Now after you click on Administrative Events on the central column of your computer do you see any changes like do you see any list of programs named as Errors or Warnings or Critical Errors or Critical Warnings?'
me: "Uh, along the left hand column the heading is called Level and yes, I see red asterisks in circles, and it says Error, Error, Error, and it has errors with dates and times.'
male voice: "Exactly. And do you see any other triangle warnings over there?'
me: "Uh, where?'
male voice: "In that same list, those errors, errors, errors, in that same list, do you see any warning?'
me: "Oh, uh, I'll scroll down. Yeah, if I scroll down I see 3 warnings and yellow triangle. Yeah, I see. I see'
male voice: "Alright. Now before going any further, sir let me ask you, like are you the owner and the user of this computer system?'
me: "Yes I am.'
male voice: "Right, because it's my humble request sir do not be double click or try to open up those errors and the warning reports 'cause these are the programs which can actually potentially harm your computer system, alright?'
me: "So you want me to double quick the warning.'
male voice: "I never said so, I said don't click on them.'
me: "Okay, I I double clicked on the first warning, it's opening up an Event Properties, Event 360 and it has a bunch of information obtained North main warning as my user. So it gives me more information about this warning. I don't, I don't see any way to cancel it or delete it or anything.'
male voice: "That's correct. Close this down sir.'
me: "Close it down, okay. Okay, I'm back to main Event Viewer screen.'
male voice: "Exactly because that might as I told you sir error indicate to work a significant loss of data and functionality and one warning indicate of future probable problem which can affect your computer system very badly, alright?'
me: "Alright, well let's let's take a look at one of the errors. Maybe you can tell me how to get rid of it.'
male voice: "Go ahead.'
me: "I've opened up the first error. It says "the machine default permission settings do not grant local activation permission for the calm server application..." and then it has more information, has a date and time, an ID, a Level, it's an error. What do, what do I do with it??" [he pauses, then disconnects]
* * * * *
Thanks to Google Voice ( www.google.com/voice ) you can hear this recording on my Spam Calls web page:
http://findgeorge.net23.net/donotanswer/spamcalls.htm (mirror site)
http://donotanswer.netne.net (site may be temporarily down)
Signup for your own free Google Voice account at www.google.com/voice and avoid telephone call spam
(808) 777-8888 recorded 23 August 2017 (Computer voice recognition screening with "Jane" a Medical Alert system specialist, alarm offer') SCAM!
Caller ID: "BLANK"
An unwanted and annoying computer voice recognition screening call featuring "Jane" who pronounces the J in her name like the letters in "Zsa-Zsa" (as in "Zsa-Zsa Gabor"). I gave the computer screener a hard time by constantly asking "Jane" how she was doing but the bot disconnected the call before long.
I had to laugh at an inaccurate statement "Jane" made about senior citizens: "...I show here that you are part of an age group that requires a higher rate of falls..." If it were a real person on her end I would have corrected her and told her that only tv and movie stunt men are required to fall. I guess I shouldn't complain, usually the poor grammar of these messages drives me up the wall, but the grammar was good on this call.
Their "shotgun" approach to making mass phone calls, and their total disregard of the Do Not Call list certainly tells us a lot about their business ethic, doesn't it?
The best way to prevent these scammers from calling you is to make them NOT want to call you in the first place. The best way to do this is to sound like you're interested in their offer, but waste their valuable time while you pretend to be interested with their offer. The following call was not long before they disconnected me when my answers showed I was not cooperating with the bot.
Here is a transcript of their unwanted, intrusive, insulting screening and sales call:
"This call is now being recorded."
"Hello? Hello? Hello?"
"Hello. This is Jane. I'm a Medical Alert System Specialist on a recorded line. Can you hear me okay?"
"I can hear you."
"Great. I'm with Senior Care Authority, and I show here that you are part of an age group that requires a higher rate of falls, injuries, and health issues. Our records indicate..."
"Hello, how are you?"
"...that you may fall into a category that qualifies for a special program to get you a medical alert system. Are you over the age of 65?"
"What did you say your name was?"
"Are you over the age of 65?"
"Hello? Uh...correct, yes."
"Do you use a cane or a walker?"
"No."
"So what I'm going to do now is pull one of our Customer Care agents into the line to go over the next steps. Okay?"
"What, what's your name again?"
"Hello, this is Jane."
"Jane. How are you Jane?"
"Yes?"
"Yes, how are you doing?"
* * * * *
Thanks to Google Voice ( www.google.com/voice ) you can hear this recording on my Spam Calls web page:
http://findgeorge.net23.net/donotanswer/spamcalls.htm (mirror site)
http://donotanswer.netne.net (site may be temporarily down)
Signup for your own free Google Voice account at www.google.com/voice and avoid telephone call spam
(408) 819-9781 recorded 16 August 2017 (Computer voice recognition screening and live agent for Home Solar Solutions solar panels offer') SCAM!
Caller ID: "V816115952106505704"
A clever computer voice recognition screening and live agent sales call from Solar Home Solutions. I gave the computer screening a hard time by constantly asking "Lisa" how she was doing and she always replied and thanked me for asking. Usually these automated voice recognition calls thank you for your time and politely disconnect if you don't follow their carefully guided questions, but this call was easy to lead off track. It qualified me to speak to their live agent even though I didn't accurately answer their questions. This was complicated by a heavy echo on the telephone connection.
Their "shotgun" approach to making mass phone calls, and their total disregard of the Do Not Call list certainly tells us a lot about their business ethic, doesn't it?
The best way to prevent these scammers from calling you is to make them NOT want to call you in the first place. The best way to do this is to sound like you're interested in their offer, but waste their valuable time while you pretend to be interested with their offer. The following call was over 23 minutes long before they disconnected me when my answered showed I was not qualified for their offer.
Here is a transcript of their unwanted, intrusive, insulting screening and sales call:
"This call is now being recorded."
"Hello?
"Hello, my name is Lisa. I'm calling from Home Solar Solutions. How are you doing today?
"I am doing fine Lisa. How are you, Lisa?
"I'm doing great, thanks for asking. What we are doing is calling people in your area that are interested in significantly lowering their electric bill or possibly eliminating it completely. The cost of having solar panels is covered by the incentives in this program, so there's no out of pocket expense for you. Is that okay?
"Lisa, hello? How are you?
"I'm doing great. Thanks for asking. My job is to see if you qualify for this promotion and find out if you want to take advantage of this program. Is that okay?
"Please tell me about the promotion, Lisa.
"Great. Now this call may be recorded for training and compliance purposes, so the first step is to see if you qualify by asking you some very simple questions. Do you own the property or rent it?
"Are you Lisa? How are you, Lisa?
"Is the home owner available, please?
"Speaking. I am home owner.
"Okay. What type of home do you have? Is it a single family residence...
"How are you?
"...mobile home or condo?
"Single home.
"Say that again please? Perfect. If you took a twelve month average of your electric bill is above or below $100?
"Yes.
"Say that again, please.
"Yes, it is.
"Perfect. If you took a twelve month average of your electric bill is above or below $100.
"How are you, Lisa?
"Okay. So far it looks like you qualify just fine. If we can show you how there will be no upfront cost to you while allowing you to dramatically lower or eliminate your electric bill completely would you be interested in finding out more?
"How are you Lisa?
"Okay, it looks like you prequalify for the program. Now, I'm going to transfer you to one of our solar specialists. Just...a...second...okay?
"Okay.
"Hold on just a moment for me, okay?
"Okay...[doip] [doip] Hello?
"[loud background laughter] I thank you for your patience. My name is Brian Andrews. I'm here with Solar Solutions. How are you today?
"I'm fine Brian. [echo Brian] How are you today?
"I'm great. Thank you very much for asking, I appreciate it. Um, it's my understanding that you're interested in learning more about solar energy, and it makes sense possibly switching to it. Is that correct?
"Yes. [echo yes]
"Okay, great. So I need to let you know that this phone call may be recorded for training and compliance purposes. Now the first step is to see if you qualify by asking you some very simple questions, um so first of all, are you the owner of the property or do you rent it?
"Owner.
"Owner, okay. And what type of home do you have, is it a single family, townhouse, mobile home, or a condo?
"Single family.
"Single...family...detached. Okay. Alright. Um, so what would be just an average of your monthly electric bill?
"An average?
"Yes, of your monthly electric bill, if you take a twelve month average?
"Okay, summer and winter...
"How much?
"Forty five.
"Forty five dollars, on average?
"Correct.
"Okay. Well the things that, and then [unintelligible]
"Correct.
"Hmm, I think that bill has to be at least $100. Do you think it could be hundred dollars or higher? On an average, or not at all?
"Uh before the... it used to be over $100 before I got solar cells...
"Okay, so can we say that as of now, uh, it's an average, it could be $100 or higher or not?
"Well no, since I got solar cells it's fallen down now to about $45.
"Oh, so you already got solar?
"Yes. [doip] [doip] [he disconnects without saying anything]
* * * * *
Thanks to Google Voice ( www.google.com/voice ) you can hear this recording on my Spam Calls web page:
http://findgeorge.net23.net/donotanswer/spamcalls.htm (mirror site)
http://donotanswer.netne.net (site may be temporarily down)
Signup for your own free Google Voice account at www.google.com/voice and avoid telephone call spam
(212) 991-0001 Live screening & sales call recorded 20 July 2017 (unnamed caller from "Card Services", 'reduce your credit card interest rate...') SCAM!
Caller ID: "Domain Companies LLC"
A misleading live screening and sales call suggesting that the call is from the credit bureau Experion, saying I may be eligible to reduce my credit card interest rate to one half or one third the current rate.
Their "shotgun" approach to making mass phone calls, and their total disregard of the Do Not Call list certainly tells us a lot about their business ethic, doesn't it?
The best way to prevent these scammers from calling you is to make them NOT want to call you in the first place. The best way to do this is to sound like you're interested in their offer, but waste their valuable time while you pretend to go along with their offer. The following call was over 23 minutes long and I managed to put them on HOLD with hold music for nearly six minutes before they disconnected.
Here is a transcript of their unwanted, intrusive, insulting screening and sales call:
"This call is now being recorded."
male voice: "Card Services, how are you doing today?"
me: "Uh, very good, thank you."
male voice: "That's great sir. I see that you were responding to get a lower rate on your existing credit cards. Is that correct?"
me: "To tell you the truth, I answered the phone and dropped it. I did not hear. It sounded like a recording so I don't know if you were on the line, or it was a recording. So what is this about?"
male voice: "Sir, that was a recording with this place to you by the credit bureau Experion, to get yourself a lower rates on your existing credit card."
me: "Oh, now that sounds interesting. Yes."
male voice: "Because sir you do understand that you have been making your monthly minimum payments on time and in fact sometimes you try to pay more, correct?"
me: "Yes."
male voice: "Which makes you eligible to get a lower rate on your credit card. Now, for the qualification purposes on which credit card that you think you carry the largest balance with a high interest rate?"
me: "Oh, uh, I guess that would be my Visa card."
male voice: "Sorry?"
me: "I think that would be my Visa card."
male voice: "And it shows me the interest rate you're getting charged at 12% average on all of your credit cards, correct?"
me: "Uh, I hate to admit this I think it's actually a little bit higher than that."
male voice: "Right sir, make sure the rate will be cut down to half or one third for the rest life of your credit card account, okay?"
me: "I didn't understand you can cut it in half? Is that what you said?"
male voice: "Yes sir, it will be cut down to half or one third for the permanent basis, okay?"
me: "Well, yeah, that would certainly be a help."
Uh hmm. Now I want to make sure sir the Visa card is still valid for the lower rate. male voice: "Would you go ahead and reconfirm me the expiration date the month, and they're only?"
me: "Yeah, I uh, have to get it, uh..."
male voice: "Sure."
me: "...my wallet is in my coat pocket. Just hold on for about 30 seconds, please." [HOLD music]
me: "Ok, I have the Visa card."
male voice: "When does the card expired?"
me: "Uh, let me see here. Just getting my classes, my reading glasses. Okay, it expires uh July of 2018, July two oh one eight."
male voice: "And, and the card number, starting with four?"
me: "Uh four five three two, four nine one seven, seven one four six, three one nine seven."
male voice: "Can you repeat that?"
me: "Yes. Four five three two, four nine one seven, seven one four six, three one nine seven."
male voice: "From which bank this card, your Visa card?"
me: "It comes from First Trust, Wilmington, Delaware."
male voice: "Okay, and are you the primary and authorized signer on the account?"
me: "Yes."
male voice: "To maintain the security verifying it's the last 4 digits of your social, just the last four."
me: "Uh, the last four, nine two one five."
male voice: "And your ZIP Code?"
me: "Oh eight seven five three."
male voice: "And lastly sir, are you the one who take care of your own finances?"
me: "Am I the one who takes care of my own finances?"
male voice: "Uh hmm."
me: "I'm not sure I understand the question."
male voice: "Why, you have a power of attorney in your hand, right? You pay the bills for the part?"
me: "Oh, yes, yes."
male voice: "Verify me your date of birth."
me: "Uh, I'm, my date of birth is October 22nd 1944."
male voice: "God bless you, you don't sound that old."
me: "Thank you. I, I certainly feel that old. Heh heh."
male voice: "Heh, heh. So sir, let me go ahead and blow up those statements for your Visa card, and I will be right back with the recent billing statements. Can you hold on?"
me: "Yes."
male voice: "It will take one minute. Do not hang up. I will be right back with the recent billing statement. Thank you."
me: "Ok." [HOLD music]
male voice: "Sir, you with me?"
me: "Yes I am."
male voice: "Sir, the card number was provided to me. It's not matching with my records. Can you repeat that card number once more?"
me: "Oh, uh, yes. Let me get it out. I just put it back."
male voice: "Sure."
me: "Okay. Ready?"
male voice: "Uh huh."
me: "Four five three two, four nine one seven, seven one four six, three one nine seven.
male voice: "Let me go ahead and pull up this statement and the last 4 of your social is 9215, correct?"
me: "Correct."
male voice: "And on the back of the card sir you will see the 1 800 customer services toll free number. Can you see that?"
me: "Uhhh yes."
male voice: "On the on the right top corner, verify me that."
me: "I'm I'm sorry on the right top what?"
male voice: "On the right top corner you will see the 1 800 customer services toll free number."
me: "Oh, uh yeah. It's kind of rubbed off. It's hard to read, but yes, I see it."
male voice: "Can you verify me that?"
me: "Ok, uh, I'm going to need my magnifying glass. Can you hold for a second, I've got to get a higher magnifier. Just just a second. I'll be back in a moment."
male voice: "Sure." [HOLD music. He remains on the line for nearly 6 minutes]
* * * * *
Thanks to Google Voice ( www.google.com/voice ) you can hear this recording on my Spam Calls web page:
http://findgeorge.net23.net/donotanswer/spamcalls.htm (mirror site)
http://donotanswer.netne.net (site may be temporarily down)
Signup for your own free Google Voice account at www.google.com/voice and avoid telephone call spam
(304) 238-7564 Live screening & sales call recorded 05 July 2017 (Darla & Stacey from "National Pain Center", 'records indicate you are affected by back, shoulder or knee pain...') SCAM!
Caller ID: "Wheeling WV"
A misleading live screening and sales call suggesting that I may be eligible for a back brace to relieve pain if I have Medicare and/or private insurance.
I tried to avoid saying 'yes' by using the phrase 'That is correct' in response to questions. I tried to keep both ladies on the phone as long as possible, the entire call is 23+ minutes, including several minutes of my HOLD music which I was surprised that they listened to without disconnecting. The second woman, Stacey, is heard commenting about not knowing what this "new thing is" and she "doesn't like it" (referring to my HOLD music, thinking it was on her end, see the end of my transcript, below).
Their "shotgun" approach to making mass phone calls, and their total disregard of the Do Not Call list certainly tells us a lot about their business ethic, doesn't it?
Here is a transcript of their unwanted, intrusive, insulting screening and sales call:
"[This] call is now being recorded."
[female 1 voice:] "Good day to you. My name is Darla and I'm calling from the National Pain Center. How are you doing today?"
[me:] "Uh, just fine thank you."
[female 1 voice:] "Okay, great. Well our records indicate that you may have chronic joint pain in your back. Is that correct?"
[me:] "Uh yes, it is."
[female 1 voice:] "Okay, great, so just to confirm, are you over the age of 65?"
[me:] "Yes, I am."
[female 1 voice:] "Okay perfect, so do you, do you have a Medicare, or do you have a private insurance in the Medicare Advantage?"
[me:] "Uh, yes."
[female 1 voice:] "Okay. So the reason I am calling you today sir if you have been selected to receive a new state-of-the-art medical brace at little or no cost to you, okay? "
[me:] "Ok."
[female 1 voice:] "have you received a brace from your insurance within the last 5 years? "
[me:] "A brace? No, I have not."
[female 1 voice:] "Okay perfect so congratulations. So it looks like you may qualify for a brace. So would you go ahead and grab your red, white and blue medicare card because my supervisor will need a card to ship out your brace today, okay? I'll hold while you get it. So take your time and let me know once you have it, okay?"
[me:] "Ok, it's in my wallet uh, which is downstairs."
[female 1 voice:] "Yes sir, I'll hold."
[me:] "Alright, yeah hold, hold please. Hold."
[female 1 voice:] "Ok." [my HOLD music is heard]
[me:] "Hello? Hello?"
[female 1 voice:] "Yes, hello sir. Do you have?"
[me:] "Hello?"
[female 1 voice:] "Yes, hello? Can you hear me? Do you have your medicare card in hand?"
[me:] "Yes I do."
[female 1 voice:] "Okay, great. So my supervisor will need a card to ship out your brace today okay? So my supervisor now, is ready to speak with you and get your brace shipped out to you ASAP. So please have your Medicare card available, and I will transfer you now. Hold on a second, ok?"
[me:] "Okay."
[female 1 voice:] "Okay hold on a second please. I'm speaking with Mr. Jay Robertson?"
[me:] "No. My name is Chris Newkirk."
[female 1 voice:] "I'm sorry?"
[me:] "Chris Newkirk."
[female 1 voice:] "Newkirk? Okay, Mr. Chris, right?"
[me:] "Right."
[female 1 voice:] "Yes, hold on a second, please."
[female 2 voice:] "First Group, how...hi. How can I help you?"
[female 1 voice:] "I have Mr. Chris on the line, and he is in need of a back brace. Goodbye."
[female 2 voice:] "Thank you. Hello?"
[me:] "Hello?"
[female 2 voice:] "Hello? Hi, how are you?"
[me:] "Good thanks."
[female 2 voice:] "Good. And what was your first name? I couldn't understand her. I'm sorry."
[me:] "Chris."
[female 2 voice:] "Chris...Hi Chris. And your last name, please?"
[me:] "Newkirk."
[female 2 voice:] "Ok, well I'm Stacey, um, and you're looking for a back brace. Is that right, for your pain?"
[me:] "That's correct."
[female 2 voice:] "Okay. Awesome. What state are you in?"
[me:] "I'm in the state of New Jersey."
[female 2 voice:] "Alright, thank you. Now what we do is uh we help you get the brace um through your insurance, depending on what kind of insurance you have, are you with Medicare, or what do you have?"
[me:] "Medicare."
[female 2 voice:] "Ok. Do you have your Medicare information handy and I can check and see if you qualify first?"
[me:] "Uhhh, no, but I can get it."
[female 2 voice:] "Ok, take your time."
[me:] "Uh, my wallet is, my wallet is downstairs Yeah. Can you hold for a couple of minutes?"
[female 2 voice:] "Sure. Take your time."
[me:] "Okay, just a moment. [my HOLD music] Okay, actually I found it. I thought it was downstairs. It's right here in the same room."
[female 2 voice:] "Okay great. I just need the claim number and then your date of birth."
[me:] "Okay. One, three, six, nine, zero, eight, three, nine, zero."
[female 2 voice:] "Is there a letter at the end of that?"
[me:] "Uh, no."
[female 2 voice:] "On your medicare card, there's no letter at the end of the 9 digit um numbers for the claim number?"
[me:] "Oh, uh, it looks like a Dee."
[female 2 voice:] "Okay. Thank you, and then, what is the proper spelling of your last name?"
[me:] "En e double you kay eye are kay."
[female 2 voice:] "Perfect. And is it Chris or Christopher?"
[me:] "It's Christopher. I go by Chris."
[female 2 voice:] "Ok. Well just so I could look up your plan I want to make sure I spell it right. What's your date of birth please?"
[me:] "I am born on July 1st, 1960."
[female 2 voice:] "Happy birthday. Ok, let's see what this says. If you have pain anywhere else, or is it just your back?"
[me:] "Uh my back, my knees."
[female 2 voice:] "Ok. Have you ever worn any kind of brace before for your back, or?"
[me:] "No."
[female 2 voice:] "Ok. I think when I'm speaking it's coming to you like a couple seconds after so I don't mean to um cut you off if you're speaking cuz there's a delay I think on the phone."
[me:] "Okay. Yeah, okay, there is a slight..."
[female 2 voice:] "Yeah, uh huh, so that was your Medicare uh red, white and blue card right? I have entered Christopher Newkirk, July 1st of 1960 and I had one, three, six, nine, zero, eight, three, nine, zero, Dee as in David..."
[me:] "No, the last digit is not zero, it's seven."
[female 2 voice:] "Got it, that's what happened. Okay, so let me see me with this is going to say hold on, do you hear in the meantime. I want to look at another portal and have you ever received any kind of brace before through Medicare for any other part?"
[me:] "No."
[female 2 voice:] "That's weird, I hear myself repeating, okay, alright, so that said "no", so let me try again 136-90-8397, Dee as in David, correct?"
[me:] "Correct."
[female 2 voice:] "And Christopher with a sea."
[me:] "Correct."
[female 2 voice:] "And I have your date of birth your birthday um, alright, cuz it is not coming up with that information. Is there any other uh number it would go by, that the most recent medicare card that you have?"
[me:] "Uh, that's the most recent, yes."
[female 2 voice:] "Ok, and do you have any other insurance aside from Medicare like Humana or United Health Care?"
[me:] "Uh, I have Blue Cross."
[female 2 voice:] "Do you know if it's a PPO policy or an HMO policy?"
[me:] "It's a PPO."
[female 2 voice:] "Ok, do you happen to um, let's see here, do you have that information on your Blue Cross card? I can try and pull that up cuz I can't get through to Medicare for some reason."
[me:] "Uh, let's see, where is my Blue Cross card, my wife had them because we just visited the doctor several days ago. Uh, I don't have the card in front of me. It's downstairs in the office."
[female 2 voice:] "Ok."
[me:] "I know you needed my number."
[female 2 voice:] "Yeah, I need the Id number just to see what kind of plan it is um and if it comes back that we can work with that type of plan that I can go further with the braces and stuff."
[me:] "Okay, uh, yeah, I can put you on hold here, and there is a phone downstairs, so I'm going to have to go down to get the card and then pick up the phone so hold on please."
[female 2 voice:] "Ok, that's fine." [I started my long HOLD music which she thought was a new feature on her end]
"Yeah. I don't like this new thing is...they add this... Yeah, this what is it?"
* * * * *
Thanks to Google Voice ( www.google.com/voice ) you can hear this recording on my Spam Calls web page:
http://findgeorge.net23.net/donotanswer/spamcalls.htm (mirror site)
http://donotanswer.netne.net (site may be temporarily down)
Signup for your own free Google Voice account at www.google.com/voice and avoid telephone call spam
(510) 143-5576 Robo call recorded 06 June 2017 ("Jeremy from Medical Brace Promotion, records indicate you are affected by back, shoulder or knee pain..." HA!) SCAM
Caller ID: "Not Available" and "+51 143 5576"
A misleading automated voice recognition robo call suggesting that I may be eligible for a back brace to relieve pain if I have Medicare and/or private insurance. This is an automated voice recognition robo call, designed to sound like a live caller, but you can recognize quickly that it is not a live caller when it asks several times to repeat what I'm saying.
I tried to avoid saying 'yes' by using the phrase 'That is correct' in response to questions. This bot seemed to recognize a wider variety of my responses, not just explicit 'yes' and 'no' responses that other voice recognition bots seem to require. I tried to put it into a loop with multiple "thank you"s but I was not successful.
Their "shotgun" approach to making mass phone calls, and their total disregard of the Do Not Call list certainly tells us a lot about their business ethic, doesn't it?
Here is a transcript of their unwanted, automated, voice recognition call:
"[This] call is now being recorded."
me: "Hello?"
male voice: "Hello? Hi. This is Jeremy. I am calling from Medical Brace Promotion. Can you hear me okay?"
me: "I can hear you."
they: "The reason for my call today is because our records indicate you have been affected by back, shoulder, or knee pain. Is that correct?"
me: "That is correct."
they: "You have been selected to receive new state-of-the-art pain brace technology at no cost to you. I just need to ask you one simple question and make sure you qualify. Do you have private insurance or Medicare?"
me: "That is correct."
they: "Great, congratulations. Now what I am going to do is have one of our pain specialists follow up with you over the phone, who will verify your information and send you your new state-of-the-art medical brace, okay?"
me: "Yes."
they: "What's the best phone number to reach you?"
me: "Uhhhh, that is a good question. Area Code 9 zero 8, 224-3146."
they: "Could you repeat that just one more time for me please?"
me: "Yes. [very fast] 9 0 8 2 2 4 3 1 8 6."
they: "I beg your pardon?"
me: "The best telephone is, Area Code 732 747-1931."
they: "Could you repeat that just one more time for me please?"
me: "732-747-1931."
they: "I'm going to go ahead and schedule for a pain specialist to follow up with you. Please spell out just your first name for me, please?"
me: "Sea aich are eye ess."
they: "Could you repeat that just one more time for me, please?"
me: "I think you're hard of hearing. Sea aich are eye ess."
they: "Okay, great. One of us will reach out to you soon. Have a great day. Okay?"
me: "Thank you. Thank you. Thank you."
they: "Thank you."
me: "Thank YOU."
Thanks to Google Voice ( www.google.com/voice ) you can hear this recording on my Spam Calls web page:
http://findgeorge.net23.net/donotanswer/spamcalls.htm (mirror site)
http://donotanswer.netne.net (site may be temporarily down)
Signup for your own free Google Voice account at www.google.com/voice and avoid telephone call spam
(610) 609-2504 Robo call recorded 22 May 2017 ("John with Senior Care Authority, you may qualify to get a medical alert system...includes equipment cost and free shipping." HA!) SCAM
Caller ID: "Customer Servi[ce]"
A misleading robo call from "John with Senior Care Authority" claiming that due to my age I may qualify for a program to get a Medic Alert alarm, equipment already paid for. This is an automated voice recognition robo call, designed to sound like a live caller, but you can recognize quickly that it is not a live caller.
I tried to avoid saying 'yes' by using the phrase 'That is correct' in response. The bot was programmed specifically only to recognize explicit 'yes' and 'no' responses so I didn't pass the screening and it disconnected after an abrupt "alright, thanks".
Their "shotgun" approach to making mass phone calls, and their total disregard of the Do Not Call list certainly tells us a lot about their business ethic, doesn't it?
Here is a transcript of their unwanted, automated, voice recognition call:
"This call is now being recorded."
male voice: "Hello, this is John. I'm a medical alert system specialist on a recorded line. Can you hear me okay?"
me: "I can hear you."
they: "Are you over the age of 65?"
me: "That is correct."
they: "Great. I'm with Senior Care Authority and I show here that you are part of an age group that reports a high rate of falls, injuries and health issues. Now our records indicate that you may fall into the category the qualifies for one of our special programs that could get you a medical alert system. This program covers the cost of the equipment the activation fee and includes free shipping. Are you over the age of 65?"
me: "That is correct."
they: "Are you experiencing any other health issues that could affect your safety or your ability to live independently?"
me: "No."
they: "Do use a cane or walker?"
me: "No."
they: "Do you find yourself alone at home for long periods of time throughout the day?"
me: "No."
they: "Alright, thanks."
Thanks to Google Voice ( www.google.com/voice ) you can hear this recording on my Spam Calls web page:
http://findgeorge.net23.net/donotanswer/spamcalls.htm (mirror site)
http://donotanswer.netne.net (site may be temporarily down)
Signup for your own free Google Voice account at www.google.com/voice and avoid telephone call spam
(419) 220-8338 Robo call recorded 10 May 2017 ("If you still owe over $3,500 on all your credit cards combined..." Debt reduction SCAM)
Caller ID: "Archbold OH"
Also calls from: (347) 584-8275 | (716) 899-5009 | (201) 591-9556 | (201) 645-4046 | (315) 368-4025 | (985) 365-9869 | (561) 717-0227 | (561) 717-0231 | (561) 229-0752 | (561) 229-0755 | (330) 475-8362 | (585) 376-9062
A misleading robo call about reducing credit card debt. Usually these calls seem to be from India but this voice has an Hispanic accent.
Their "shotgun" approach to making mass phone calls, hoping to find a few people who owe student loans, and their total disregard of the Do Not Call list certainly tells us a lot about their business ethic, doesn't it?
Here is a transcript of this automated, unwanted robo call:
"This call is now being recorded."
[male voice:] "If you still owe over $3,500 on all your credit cards combined please press 8. Press 8 to speak to a rate specialist or press 3 to discontinue furder notices and be placed on the Do Not Call list."
Thanks to Google Voice ( www.google.com/voice ) you can hear this recording on my Spam Calls web page:
http://findgeorge.net23.net/donotanswer/spamcalls.htm (mirror site)
http://donotanswer.netne.net (site may be temporarily down)
Sign up for your own free Google Voice account at www.google.com/voice and avoid telephone call spam
(347) 584-8275 Robo call recorded 27 April 2017 ("Attention. This message is for anyone stuck with Federal or private student loan debt..." HA!) Student Loan Debt Reduction/Forgiveness SCAM
Caller ID: "New York NY"
Also calls from: (716) 899-5009 | (201) 591-9556 | (201) 645-4046 | (315) 368-4025 | (985) 365-9869 | (561) 717-0227 | (561) 717-0231 | (561) 229-0752 | (561) 229-0755 | (330) 475-8362 | (585) 376-9062
A misleading robo call claiming that Federal student loans may be eligible to be reduced or fully forgiven.
Their "shotgun" approach to making mass phone calls, hoping to find a few people who owe student loans, and their total disregard of the Do Not Call list certainly tells us a lot about their business ethic, doesn't it?
Here is a transcript of this automated, intrusive and unwanted robo call:
"This call is now being recorded."
[male voice:] "Attention. This message is for anyone stuck with Federal or private student loan debt. There is currently 1.2 trillion dollars in outstanding student loan debt in the United States. Due to the burden of this debt the government has released payment reduction and forgiveness plans to help out those struggling with their debt burden. If you have Federal or private loans there is help available today. Press 1 now to speak with a certified debt specialist and begin your financial freedom today. Press 1 now and take the first steps towards a better financial future. If you feel you have received this call in error press 9 now, and you will be placed on our do not call list."
Thanks to Google Voice ( www.google.com/voice ) you can hear this recording on my Spam Calls web page:
http://findgeorge.net23.net/donotanswer/spamcalls.htm (mirror site)
http://donotanswer.netne.net (site may be temporarily down)
Signup for your own free Google Voice account at www.google.com/voice and avoid telephone call spam
(201) 591-9556 Robo call recorded 19 April 2017 ("...Emily...automated voice recognition, Student Loan Forgiveness Center, you may qualify to reduce or eliminate your Federal student loan..." HA!) SCAM
Caller ID: "Vitelity LL C"
Also calls from: (201) 645-4046 | (315) 368-4025 | (985) 365-9869 | (561) 717-0227 | (561) 717-0231 | (561) 229-0752 | (561) 229-0755 | (330) 475-8362 | (585) 376-9062
A misleading robo call from "Emily at the Student Loan Forgiveness Center" claiming that my Federal student loans may be eligible to be reduced or "full forgiveness". This is an automated voice recognition robo call, designed to sound like a live caller, but you can recognize quickly that it is not a live caller.
I also find the pitch and timbre of "Emily's" voice to be highly annoying.
In their previous calls I tried to avoid saying 'yes' after the bot didn't understand my very first 'certainly' or 'that is correct' responses. Instead, I didn't say anything at all but since the bot was programmed specifically only to recognize explicit 'yes' and 'no' responses, it terminated the call.
Their "shotgun" approach to making mass phone calls, hoping to find a few people who owe student loans, and their total disregard of the Do Not Call list certainly tells us a lot about their business ethic, doesn't it?
Here is a transcript of this automated, voice recognition call:
"This call is now being recorded."
[female voice:] "Hello, how are you, my name is Emily. I'm with the Student Loan Forgiveness Center. The reason that we've been trying to reach you is that our records indicate you may qualify for a program that will reduce your student loan or even offer full forgiveness. Now thousands of students, just like you qualify for this program however most of them don't know it and miss out on the opportunity due to paperwork deadline. So would you like to hear how you may qualify for this time sensitive program?"
[they:] "I'm so sorry. I didn't hear you clearly. Would you like to hear how you may qualify for this time sensitive program?"
[they:] "I'm so sorry. I didn't hear you clearly. Would you like to hear how you may qualify for this time sensitive program?"
[they:] "Well, thank you for your time, and have a nice day."
Thanks to Google Voice ( www.google.com/voice ) you can hear this recording on my Spam Calls web page:
http://findgeorge.net23.net/donotanswer/spamcalls.htm (mirror site)
http://donotanswer.netne.net (site may be temporarily down)
Signup for your own free Google Voice account at www.google.com/voice and avoid telephone call spam
(844) 867-2626 Robo call recorded 13 April 2017 ("Mrs. Russell calling regarding energy supply charges" change your electric supplier SCAM)
Caller ID: (not observed)
Robo call to encourage PECO electric customers to change their electric service supplier. Typically, these changes promise a lower electric rate, but the new rate is actually higher.
To give the appearance of a real call, Mrs. Russell gives a reference number to be used when you return her call, but note that this reference number is the same for everybody who is reporting this call from her.
Here is a transcript of their intrusive and unwanted solicitation call:
[me:] "Hello?"
[they:] "Hi, this is Mrs. Russell. I'm calling in regards to the supply charges on your electric account. Uh, be sure to give me a call back at 724...235 7153 and uh have a copy of your statement with you to review and apply you reduced supply benefit. Um, your...reference number is E as an 'echo' 009...83...19. Thanks."
Thanks to Google Voice ( www.google.com/voice ) you can hear the recording on my Spam Calls web page:
http://findgeorge.net23.net/donotanswer/spamcalls.htm (mirror backup web page)
http://DoNotAnswer.netne.net (page may be down)
Signup for your own free Google Voice account at www.google.com/voice and avoid telephone call spam
(484) 243-8077 Robo call recorded 12 April 2017 ("Brace Hotline, someone at your number called for information..." Medicare scam)
Caller ID: "Conshocken PA"
Robo call targeting Medicare recipients who have chronic back or knee pain, from "Brace Hotline" claiming to be a call back because "someone at your number requested more information..."
Here is a transcript of this "Brace Hotline" screening and sales call:
[me:] "Hello?"
[they:] "This is an important message from the Brace Hotline. You're receiving this call because someone at this number recently requested information about a pain relieving brace for their back or knee. Press 1 if you're suffering from chronic back or knee pain and have Medicare. You may qualify for a knee or back brace at little to no cost to you. If you wish to be removed from this call list please press 2. To speak to a product specialist immediately, press 1 now."
Thanks to Google Voice ( www.google.com/voice ) you can hear the recording on my Spam Calls web page:
http://findgeorge.net23.net/donotanswer/spamcalls.htm (mirror backup web page)
http://DoNotAnswer.netne.net (page may be down)
Signup for your own free Google Voice account at www.google.com/voice and avoid telephone call spam
(410) 204-9302 Robo call recorded 31 March 2017 ("Revenue Agent Kimberly Brown, Tax and Audit Department...IRS is pressing a law suit against you...for tax evasion") SCAM
Caller ID: "Baltimore MD"
This is the first call since September 2016 from the India branch office of the I.R.S. Usually scammers improve with age, but this recording was of such poor production quality, I find it difficult to believe that people actually fall for this scam. They use text-to-speech to hide their foreign accents, but their grammar is poor, their sentences run-in, and some of their phrases make no sense at all. Notice the part about the case being [sic] "regis tired". Something to do with sleep? Or with wheels (perhaps wheels of justice)? lol
Due to the poor production quality of this scam call, anybody with half a brain cell working would probably know immediately that the call is not from the IRS, but then again, there are a lot of gullible people out there answering their telephones, so I guess scammers like these are able to stay in business.
Please listen to my recording of their message (posted on my Spam Calls web page, linked below). For levity, I've parodied their poor recording with their exact same words, but using their native language accent (part 2 of the recording, after the tone).
Thanks to Google Voice, following is a transcript of this scam call:
[text-to-speech female voice part 1, their poor version] "This is Revenue agent Kimberly Brown from Tax and Audit Department of IRS. The nature of my voice mail is to inform you that IRS is pressing a lawsuit against you under your social security for tax evasion. As this case regis tired [sic] today in New York City and your state so before this matter reaches the Federal Claim courthouse or before you get arrested kindly give us a call on our number 4 zero 1-204-9 tree zero 2, repeat, 4 zero 1-204-9 tree zero 2."
Thanks to Google Voice ( Google.com/voice ) you can hear the recording on my Spam Calls web page:
http://findgeorge.netne23.net/donotanswer/spamcalls.htm ("mirror" site)
http://DoNotAnswer.netne.net (original site has been "down")
Signup for your own free Google Voice account at Google.com/voice and avoid telephone call spam
(201) 645-4046 Robo call recorded 16 March 2017 ("...Emily...automated voice recognition, Student Loan Forgiveness Center, you may qualify to reduce or eliminate your Federal student loan..." HA!) SCAM
Caller ID: "24 7 Locksmith" (A locksmith? What, they want me to unlock my student loan rate?)
Also calls from:(315) 368-4025 | (985) 365-9869 | (561) 717-0227 | (561) 717-0231 | (561) 229-0752 | (561) 229-0755 | (330) 475-8362 | (585) 376-9062
A misleading robo call from "Emily at the Student Loan Forgiveness Center" claiming that my Federal student loans may be eligible to be reduced or "full forgiveness". This is an automated voice recognition robo call, designed to sound like a live caller, but you can recognize quickly that it is not a live caller.
I tried to avoid saying 'yes' after the bot didn't understand my very first 'yes' response. Instead, I used other positive assent words, such as "I do", "I am" and "correct" but the bot was programmed specifically only to recognize explicit 'yes' and 'no' responses.
Their "shotgun" approach to making mass phone calls, hoping to find a few people who owe student loans, and their total disregard of the Do Not Call list certainly tells us a lot about their business ethic, doesn't it?
Here is a transcript of this automated, voice recognition call:
"This call is now being recorded."
female voice: "Hello, how are you, my name is Emily. I'm with the Student Loan Forgiveness Center. The reason that we've been trying to reach you is that our records indicate you may qualify for a program that will reduce your student loan or even offer full forgiveness. Now thousands of students, just like you qualify for this program however most of them don't know it and miss out on the opportunity due to paperwork deadline. So would you like to hear how you may qualify for this time sensitive program?"
me: "Yes."
they: "Okay, great. Let me just ask a few questions before I transfer you to an enrollment specialist. Uh, first question, uh, do you currently have any Federal student loans?"
me: "Yes."
they: "I'm so sorry. I didn't hear you clearly. Do you currently have any Federal student loans?"
me: "I do."
they: "Are you currently a student enrolled in classes?"
me: "I am."
they: "Student enrolled in classes?"
me: "Correct."
they: "Well unfortunately it looks like none of these programs are gonna be right for you at this time, but I do appreciate you listening, and...thank you for your time, and have a nice day."
Thanks to Google Voice ( www.google.com/voice ) you can hear this recording on my Spam Calls web page:
http://findgeorge.net23.net/donotanswer/spamcalls.htm (mirror site)
http://donotanswer.netne.net (site may be temporarily down)
Signup for your own free Google Voice account at www.google.com/voice and avoid telephone call spam