This is an absolute scam. These people claim to be Verizon Retention's, but they do not work for Verizon and are at best a 3rd party contractor that work for a number of agencies such as Americom, Vsolutions Provider, Masters, Shoretel, or others. These people are extremely rude, they will insist they work for Verizon, but when you bust them on their scams they hang up on you in mid-sentence. DO NOT DO BUSINESS WITH THIS COMPANY!