shery's profile and activity

My mother had a $5.99 Privacy Assist charge on her B of A card last month. (Sept 09) She is hard of hearing so last month she took the statement to her Bank of America branch and a bank assistant called and cancelled this feature for her. This is a feature she never authorized. This month it was still there with a $15 late fee and $1.50 in finance charges. I see my mom on Sundays so yesterday I called B of A. They reversed the fees but could not cancel or dispute the $5.99 privacy assist fee she never authorized. They said I had to call Privacy Assist and gave me the number, but they were not open on Sundays. I called this morning and they told me only B of A could cancel this fee since they authorized it on her card. I called B of A again and they told me they could not. It seems that Privacy Assist is working for B or A and making money for them which is why, I suppose, they are not inclined to help the consumer.

The credit card companies I use have never given me any trouble when I call to dispute an unauthorized charge. I did some goggling and discovered that we are not alone in our frustration in dealing with Bank of America and Privacy Assist. This sounds like a scam to me. I’m sure they hope most people will not notice small ongoing charges and seniors are the most vulnerable.

I am going to suggest my mohter sever her relationship with B of A.