(800) 827-6655

I filed a complaint against Sears for these illegal and repeated calls with the Better Business Bureau. I then get a copy of a letter from Sears written by Dana Shoulders from 512-248-7740 with an email of Shoulders@searshc.com claiming that I purchased a extended warranty that expired 04/01/2013 and that I had purchased a TV in 2010 which gives them the right to call me at anytime they please.

The only problem is that Dana Shoulders is lying!

Folks, do not purchase from Sears!

They will violate Federal Laws and harass you over and over and over. Then their employees like Dana Shoulders will lie!

I filed a complaint against Sears for these illegal and repeated calls with the Better Business Bureau. I then get a copy of a letter from Sears written by Dana Shoulders from 512-248-7740 with an email of Shoulders@searshc.com claiming that I purchased a extended warranty that expired 04/01/2013 and that I had purchased a TV in 2010 which gives them the right to call me at anytime they please.

The only problem is that Dana Shoulders is lying!

Folks, do not purchase from Sears!

They will violate Federal Laws and harass you over and over and over. Then their employees like Dana Shoulders will lie!

This is a copy of a letter I sent to Sears on 02/26/10 that shows just how unprofessional Sears is... and make no mistake, these hangup calls are coming from Sears:

O2/26/10

Sears Holdings Corporation
3333 Beverly Road
Hoffman Estates, IL 60179
(847) 286-2500
(847) 645-4003

Attention: W. Bruce Johnson, Interim Chief Executive Officer and President

Re: Rude Unprofessional Telemarketing Calls

To Whom It May Concern:

As you read this letter, please keep in mind that the company who installed our Sears Water Heater, had to come out twice because the installation was done so bad that it failed the county inspection. Keep in mind that the installer actually stole parts to our water heater timer rendering it unusable!

(I actually watched him throw the parts into his tool box… not realizing what he had done until I went to use the timer several weeks later!)

Today, I received yet another rude unprofessional telemarketing call from Sears about renewing a worthless Sears Extended Warranty Service Contract. The call came multiple times from (800) 827-6655, (which has hundreds of complaints posted on the Internet.) The second time they called today, I ended up speaking with a person called Mike, who kept interrupting me. At which point I asked to speak with his manager.

When the manger came on the phone, he identified himself as Mr. Mike Burger. I found his conduct to be rude, unprofessional and condescending. In fact, he was so argumentative, that I even commented that if he continued, I would send off a complaint letter to the Sears Holding Corporation. His reaction was to place the phone on the desk as I listened to him talk to his employees!

I don’t want to ever receive another call from your unprofessional company again!

Sincerely,

Raven


Note: Not only did the installation fail inspection, the Sears installer stole parts from my timer!