Shamefully, I called the number because it was listed as Hewlett Packard where I purchased a printer three months ago. It went crazy over the week-end and I looked up customer serice for HP Ink Services and this 1-800-474-6836 was listed. I called and the woman stated she was in India. She truly sounded honest and was telling about my printer issues matter of factly. However, I woke up this morning and found $151.26 bill. I called the number on the bank transaction, and of course I get a foreign sounding person telling me I printed 2109 pages in two months and that was they said they were customer service, I don't believe it. Trying to reach the true Hewlet Packard.