(239) 300-7107

Had a nightmare experience with Metro PCS today. Ugh. I called C/S about an unauthorized charge on my debit card. Rep couldn't understand I was talking about my chkg act and not my phone account... about ten minutes into the conversation I got frustrated and asked "what do you not understand about what I am saying to you. " and I asked for a supv. Next thing he can't hear me... surprise, surprise the call is disconnected. At this point I'm ready to lose it. I hang up and put a claim in with my bank disputing the charge and telling them I can't get answers. An hour later I get a message on my voice mail. I Don't recognize the number, but the voice and accent spot on match to the rep at metro PCS I spoke with, very distinct on both counts... message says this... and I quote word for word.. "Hello, this is she, and called me by name,.... you're so stupid person, your so fuckin bullshit, I hope you will die tomorrow". Needless to say I'm furious. I call back C/S and ask to speak with a supervisor, only to find out my Metro PCS acct is no longer in my name and is unverifiable. I flipped out. Two calls later and an hour ordeal in their store in brooklyn, I finally have acct restored. Needless to say I'll be leaving them soon, for good, just gonna finish off my month. Furious is an understatement. Supervisor is "looking into it".

Just keeps calling and calling. No message left.

Constant calling

Claims to be FBI threatening and extortion

Keeps calling nonstop