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This was a fraudulent call acting like they were from American Express.
Received a call from this number, identifying the caller as with AmEx Savings Account Fraud Detection group. They put me on hold to connect a three-way call with my other bank (they knew the name of my bank). The 'bank rep' got on the line and proceeded to ask for my name, account number and SSN for "verification purposes". When I asked "Don't you already have this information?" he got defensive. Sensing it was a scam, I refused to give the requested information and hung up. I called AmEx via the customer service number on the AmEx website and they confirmed it is a scam. The thing that spooked me ... they knew the name of my other bank and the last four digits of my account number. Don't fall for this ... call AmEx and call your bank to let them know of the scam.
Spoofing American Express phone number
Saying they're American express but calling about a card I don't have
caller showed american express, had sent an email and text yesterday re fraudulent charge of $19 on 3/15. i told them not my charge, they wanted me to start a fraud investigation on the phone only. told them since this was a scam, i would verify on line. "we can't do that!". i hung up and blocked them.
Scam 