(866) 866-2153

After doing extensive research I was able to find out that this company is FIA Card Services formerly known as MBNA Corporation which seems to control accounts for banks such as Bank of America, Regions, and what was once Wachovia. So if you have an account with one of these companies I'm guessing an credit card you will most likely get a call from them to remind you to pay your bill, or what I am gathering to force you to commit to an over the phone payment using your bank account info with whomever you are speaking with. I don't know about you but I am not comfortable with giving my info to anyone especially over the phone. Although this company appears to be a legit outsourced, and/or internal (not sure truely which one)company. I still feel it's an active account debt collector, and the way they are practicing their business is inconsiderate. They will continue to call you even if they are informed that they have the wrong number and the wrong person. So fair warning if you are being harassed by this company make complaints against them. Even if you have an account with them harassment is still harassment. Here is what I found for their contact info.
Goodluck.
FIA Card Services, N.A. is a federally chartered national banking association with headquarters located at 1100 North King Street, Wilmington, Delaware 19884. phone number is 1-800-441-7048, 1-866-866-2153. www.fiacardservices.com

Claimed to be Bank of America.

Clearly a fishing scam: the pre-recorded message asking for zip code or part of ssn to "verify your identity"

Which is a breach of the security protocol for the phone conversation since the callee should always verify the caller's identity and not other way around.