(877) 209-0079

besoin d'un retour d'appelle s.v.p julie poulin

I can confirm that it is XM Satellite Radio. I called the 8772090079 back and the automated message for XM answered the call. If you are attempting to contact a human, most options will not work (as of today). You can follow most of the options presented and in the end you are told "Sorry we cannot handle your call at this time".

So here's what you can do.

Choose the option that is meant for the dealers. You will be placed on hold and a human will eventually pick up. The key here is to remain calm.

I was expecting them to think I was a car dealer. Seems not to be the case. They will ask for your phone number and to confirm your address. I'm assuming they have this information showing up on their computer screen. I don't have a problem telling them that.

They will then ask for your birthdate, as a security question. If you don't mind revealing that information, go ahead. I don't. So they asked me to choose another security question. I just said "What is my pets name." I could here them key in the question. Then they asked for an answer, so I provided one.

At this point, they were happy to assist, "What can we do for you today?".

Calmly, I told them that we are getting repeated calls from 8772090079 and when I pick up the phone, there is no one there. It hangs up after 10 secs. I then told him the efforts I had to go through just to get to talk with him. He seemed to be really concerned about the fact that no one was on the phone when the call was made and that I had such a hassle with "Sorry we cannot handle your call at this time".

It was then I told him that I wanted them to stop calling otherwise I would seek legal action. A Cease and Desist letter would be effective I think. By this point, he was very apologetic and said he would immediately bring it up with his supervisor.

So this woodchuckcanuck will sit back to see what happens. If this forum doesn't hear forum me again then you know its worked.