(877) 766-8523

This number called me every night for almost two weeks at 6pm exactly but never left a message. I finally answered and they said it was Spectrum and I owed money on the equipment I didn't return. I said I returned everything. She asked if I had a receipt and I said yes. She said to send it to DR-CRTDocuments@charter.com. I thought it was odd but I sent the receipt that had no account info just the equipment SN and UPS tracking number. The email came back with a failure to send. I've since blocked the phone number.

I received a call telling me I owed money on my account which I thought was odd because we have autopay set up. The woman on the phone said she was sending me a verification code and wanted me to give it to her. It was the one time code they send when you lock yourself out of your online account. Fortunately, I realized that was strange - why would I give you a verification code you generated. I told the person I thought it was odd and would call them back. Called the spectrum number on our bill they confirmed it was a scam. He said A) You would receive an auto message and a letter for past due balances B) They ask for your security code or a security question you set up. C) He confirmed that these are scams that are happening and they want to go into your account to access your billing information. Just out of curiosity I called the original number back and it sounds like an automated answering system for Spectrum and it says "Thank you for calling spectrum..." but biggest difference is that when you call the real spectrum it lists out all the departments "if you are calling about, press..."(you know where it's difficult to reach a person) whereas this fake number immediately goes to "please press any key to speak with an agent." It's a pretty convincing scam overall but you can never reach a real live person that fast!

Spectrum

I recently moved, they wanted money and personal information. I told them I didn't believe them, got this phone number. I called Spectrum on their main corporate number and they looked up my old account number and confirmed, this was a scam. I owed them nothing.

Called and said they were Spectrum and wanted my address to verify the account. I asked what this was about before I gave them any info, she responded with "we'll continue to call until the issue is resolved" and hung up. Seems like a scam to me, I don't owe them any money.