A little over a week ago I setup a UPS account online and I started receiving calls from 1-800-686-2700. I tried to call them back, but a message said the number was not in service.
When I did answer the call, they identified themselves as the UPS Marketing Department located in Davenport, Iowa. They wanted to verify my account information and ask a few questions.
This sounded sketchy. I called the general UPS line, and they connected me to their accounts department called the "C.R.I.S." Department. After some investigation, the C.R.I.S. department said that UPS does call new customers to verify that they actually setup an account, and to do they they need to verify your name, address, and phone number, and the questionnaire that they want to take you through is basically a check list to see if you need any shipping supplies.
The C.R.I.S. department did verify that they have a marketing call center in Davenport, Iowa, but they do not have a number for which to reach that department.
I did not like this answer so I called the C.R.I.S. department again hoping to talk to someone who could get me that information so I could talk to that marketing division in Davenport, Iowa. But this time a C.R.I.S. person told me that they do not have a center in Davenport and believe that the 800 call from Davenport is fraudulent.
This was very alarming so I called the main UPS number again and asked to speak to someone higher up about the situation. A service manager told me that he did see the Davenport call center but did not have the address or number, but at the same time he told me that the situation sounds like fraud and would forward my concerns to security,
This still did not help me. I wanted to know if I was called by the call center in Davenport. If not, then my credit and information could be in danger and maybe I should close my account and credit card.
I finally found the number of a UPS Logistics Center (563) 386-9303 located at 5434 Tremont Ave
Davenport, Iowa