(212) 777-3456 Live telemarketing (and suspect phishing) call recorded 8 March 2018 (India Jay from "The Pain Center", 'records indicate you are affected by back, shoulder or knee pain...') SCAM!
Caller ID: "New York NY"
A misleading live screening, sales (and probably phishing) call suggesting that I may be eligible for a back brace to relieve pain if I have Medicare. These foreigners are trying to milk the system, and because they ask for the Medicare/Social Security number, I suspect it is also a phishing for identity theft scam, too.
I couldn't resist making a pun when she inquired if I had back or knee pain and I asked "my right knee or left knee?" and he guessed "both?" to which I replied 'Actually, I think it's my kid-knee.' Alas, he didn't understand. (see transcript, below)
Their "shotgun" approach to making mass phone calls, and their total disregard of the Do Not Call list certainly tells us a lot about their business ethic, doesn't it?
Here is a transcript of their unwanted, intrusive, insulting screening and sales call:
[This] call is now being recorded.
[male India voice:] Hi. This is Jay calling from the Pain Center. How are you?
[me:] Hello? Fine.
[male India voice:] Yes. Can you hear me ok?
[me:] Can now.
[male India voice:] Alright. Case our records shows that you have a chronic joint pain in your back. Is that correct?
[me:] That is correct.
[male India voice:] Yes you have a pain in your back, right?
[me:] Correct.
[male India voice:] Alright, and the reason that we're calling you is you have been selected to receive a new state of the art medical brace at little or no cost to you. So by the way do you have Medicare?
[me:] Sorry, what?
[male India voice:] Um sir, do you have Medicare?
[me:] Yes, I do.
[male India voice:] Alright perfect, by the way have you receive a brace from your insurance in the last five years?
[me:] No, never.
[male India voice:] Alright well sir congratulations. It looks like you may qualify for a brace. So now would you go ahead and grab your red white and blue Medicare card. I'll hold while you get it. Okay?
[me:] Okay, you, you were breaking up. I didn't hear all of that. Could you repeat that?
[male India voice:] Oh, I'm sorry, you have a pain in your back right?
[me:] Correct.
[male India voice:] Okay, so congratulations 'cause it looks like you may qualify for our brace so now would you go ahead and grab your red white and blue Medicare card. I'll hold while you got it. Okay?
[me:] Oh, okay, uh it's in my wallet which is in another room.
[male India voice:] Alright. Well, let me know once you have it, sir, okay?
[me:] Alright. It's going to take me a minute. Just a moment.
[male India voice:] Alright sir. Alright. Well, did you remember your Medicare ID number, sir?
[me:] Uh yes I do, it's my Social Security number.
[male India voice:] Yes sir.
[me:] Ready?
[male India voice:] Yes, so can I have... yes...
[me:] 164-54-0182.
[male India voice:] Alright, so I just need to double check sir your Medicare ID number is 164-54-0182. Correct?
[me:] That is correct.
[male India voice:] Alright, and can I have your first name sir?
[me:] Yes. Thad.
[male India voice:] Yes, can you spell out for me your first name?
[me:] Tea aich a dee.
[male India voice:] Alright, Thad, tea aich a dee, right?
[me:] Correct.
[male India voice:] A for alpha, correct?
[me:] Correct.
[male India voice:] Alright, and your last name.
[me:] Brunner.
[male India voice:] Yes, well, can you spell out for me sir your last name?
[me:] Yeah, bee are you en en e are...
[male India voice:] I'm sorry?
[me:] Bee are you en en e are.
[male India voice:] Alright Drunner. Yes, I just need to um repeat that. Dee are you en en e are, right?
[me:] Uh no, further is bee like boy.
[male India voice:] Oh, alright, Bronner right?
[me:] Right, right.
[male India voice:] All right? All right. Bee are you en en e for Echo. And are right?
[me:] Are, Romeo. Correct.
[male India voice:] Um you're from the state of Pennsylvania, right?
[me:] That is correct.
[male India voice:] Alright. Well by the way sir, can I have your date of birth?
[me:] Yes.
[male India voice:] Yes, can I have your date of birth, sir.
[me:] Yes, September 19th 1954.
[male India voice:] Alright, well taken care for that. So sir um you're having a pain in your back, right, so how can you rate the pain level in your back from one to ten? Sir?
[me:] Uh what what what's low and what's high?
[male India voice:] Ten.
[me:] Ten is what?
[male India voice:] Yes, how, yes, ten is the most painful, so how can you rate the pain level on your back from...
[me:] On a scale of 1 to 10, uh 7.
[male India voice:] Yes, alright, uh so what I'm going to do now sir is submit your forms to our verification team so just stay in the line, okay?
[me:] Alright.
[male India voice:] Alright so just stay on the line sir so um I should double check sir, your first name is sad, radner, sad, right? Tea aich, a for Alpha, and dee for dog right?
[me:] Right.
[male India voice:] Alright, and your last name is Drunner dee are you en en e are, correct?
[me:] That is correct.
[male India voice:] Okay, and you're from the state of Pennsylvania, and your phone number is xxx-yyy-zzzz
[me:] Uh yeah, you're reaching me at work. That's my work number.
[male India voice:] Alright well your date of birth sir is September 19th 1954, correct?
[me:] Correct.
[male India voice:] Okay, well, thank you for that. Well um can I have your complete address, sir?
[me:] Uh yes, I'm at 2380 Linden Street, that's in Wayne Pennsylvania 19088.
[male India voice:] Yes well thank here for that. Um sir, how long exactly that you've been suffering a pain your back?
[me:] Oh more than ten years.
[male India voice:] Alright. Well, thank you for that, so, um by the way sir do you have a knee pain, or do you have a pain in your shoulder, wrist or ankle?
[me:] Um, in my knee, do you mean my left knee or my right knee?
[male India voice:] Yes, sir. Is your both knee has a pain?
[me:] No actually. I think it's my kid-knee.
[male India voice:] Oh I'm sorry. I said you only have a back pain, right?
[me:] Right.
[male India voice:] Alright, well take care for that. So um can I have your Medicare ID number again, sir?
[me:] Uh yes, 164-54-0182
[male India voice:] Alright well thank care for that. Is that your Medicare ID number sir?
[me:] I'm sorry, what?
Yes, is that your Medicare ID number?
[me:] Yes it is.
[male India voice:] Alright sir, I just need to double-check 164-54-0182. Correct?
[me:] Correct.
[male India voice:] Alright, sir, just um, they're sold here sir is invalid...
[me:] Uh does it say why?
[male India voice:] Alright. Well, maybe I have to call you back sir, okay?
[me:] Okay. [disconnect]
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