(800) 824-9289

I received the same text as others. I don't even have an amex card!!

Received text message saying it was a fraud alert. Amex Fraud Free: Did you just try to charge 49.60 USD on Card #XXXX at RENT2OWNUSACOM? 1 if yes, or 2 to call Amex. STOP to opt out. 8008249289

I did NOT call that number. I called number on back of physical card and they said they didn’t call me and I do not have a card number ending in those 5 digits (I redacted them from the message above).

It appears to be a scam but it’s well done enough that I called Amex at the phone number listed on my card. I will never call a company using the number they provide in an unsolicited text—-way to risky.

Looks like it is actually is AMEX. Called at the main # on the card.

I received a call from 800-824-9289. I called the AMEX customer service number on the back of my card. It was my wife's card and there had been two attempts to order something online and in both cases the card was refused. Both items were small (less than 30 dollars). My wife's card was cancelled after she called AMEX (she is on vacation). I think this might be a sophisticated scam. Just because a number shows on caller ID as 800-824-9289 does not mean that the call is really from that number. I have received calls on my phone from my own number. What might be going on is that someone attempts to charge something which they know won't work because the shipping address and the billing address are not identical. Then you get a call that looks like a genuine AMEX number but really is a cloned number. If you have gone online and look and see charges attempted that you did not make then you might be convinced that it is an authentic call from AMEX. You call the number back and the scammer tries to get information from you. I don't know if this is what is happening but it is a possibility so call the number on your card.

AMEX said its a phony number
Fraudulent Activity.attempt...Beware...

18008249289 is a legit Amex fraud number. I called the number from a fraud-alert text message on my phone, but got a little suspicious after-the-fact and telephoned the number on the back of my card and confirmed the legitimacy of 18008249289. Amex is sending me a new card.

Dual communication / problem here:
This number did call me, said American Express on the caller ID, but when I called the number they gave, it was clear that they were not legit. The recording asked me for information that triggered my suspicion, so I hung up. Then I called the number on the back of my card, and spoke to someone. She checked the call log and verified that they did indeed block my card the day before because they thought it was suspicious activity. It was not fraudulent activity; I was trying to use my own card. Better safe than sorry, and I appreciate that.
HOWEVER, when she checked the call log, she said there was no record that they had just called me. So what I think is going on is that the scammers are trying to make it look like they are warning you, and then they turn around and stab you in the back. If the call were legitimate, then why wasn’t it on the call record?
The question nagging me now is how did the scammers intercept my transaction? After my American Express card was denied, I used my MasterCard and it went through. Are the scammers intercepting American Express transactions? Or are the scammers intercepting transactions with that online company I was dealing with? They got into the loop somewhere, and I wouldn’t be surprised if they are also monitoring this website to see what we are all saying. They probably listen to what we say and then tweak their operation so that they can overcome any problems arousing our suspicions

SPAM CALL....got call at 9:30 AM on Sunday morning saying checking for fraud ...called AE # on back of cad and they said it was fraud...no recent transactions on the card (which is true) ..So BEWARE

Thought it was fraud, it isn't. Son had his wallet stolen and thieves were attempting to make a large purchase.

800-824-9289 texted me concerning AMEX fraud, but I am suspicious. Scammers know that people will try to google the number to see if there are scam alerts associated with a given number, so they are planting fake favorable reviews to get people to let their guard down. Think about it, how could half the reviewers be saying it's okay and the other half not?

I got a text and several emails directing me to this number over fraudulent activity on my Amex. Sure enough, it's the direct line to Amex's account security, they had caught some charges I did not make and wanted to freeze the card and send me a new one, and that showed up immediately in my account as a pending card replacement. It's possible a spammer could spoof this number so I would be suspicious if it calls you, but calling it yourself will get you directly to American Express Account Security.

I got the following text alert today..."Amex Fraud Free Msg: Did you just try to use Card ending in 51001 at HAMMER DIESEL? 1 if yes, 2 to call Amex. Text STOP to opt out. 18008249289." After reading some of the comments, I thought it was just spam or a fraudulent text, but I went into my Amex App to make sure there were no fraudulent charges. Sure enough, I got an immediate notice that someone had swiped my card at a gas station. And the app directed to me to call Amex if it was a fraudulent charge, at the same number in the text. So it IS legit!! They asked me for my four-digit pin, but I would not give it to them, just in case, so they found another way to verify my identity, cancelled my card, and are sending me a new one overnight. : )

Do not have an Amex, so FRAUD suspected is not true. Be careful with this number.

Number is good. Don't ignore it. Received a phone call and text from this number stating it was American Express Fraud alert. Rather than call the number indicated in the alert, I contecated a representative at American Express using the (800) number on the back of the card. This was a legitimate message. There was a fraud charge attempted on my card. use the number on the back of your card to be safe.

Received a call from this number with a recording to call back another 800 number or call the number on the back of my American Express card. I called the number on the back of my card and they checked with account security and fraud and there had been NO outreach by Amex. So, this clearly was a fraudulent call (in spite of showing an American Express caller ID). NEVER call back a number other than the one on the back of your credit card