The number is legitimate. I logged into my CITI account, and indeed, there was an 'alert' on one of my accounts. I called the CITI number (on the back of the card itself) and they confirmed it.
Macy's
Recent Comments
SCAM! Got an email saying my payment was past due. No it wasn’t. I bought 1 item and paid for it in full a long time ago. How interesting that it’s people from INDIA are taking our customer calls and handing the information to thieves from their own country. Macy’s, get your act together! I never responded to the scammer and blocked the email address it came from, which is: DoNotReply@info8.accountonline.com
Here’s the full text.
Review your Contact information
Dear XXXXX,
The contact information we have for you may be out of date. Consequently, you may not be aware that your Macy's American Express account is past due.
Please make a payment and verify your contact information.
Call Us at: 1-800-545-1256* (TTY: 1-800-281-0820 For hearing and speech impaired only)
SCAM, trying to get sensitive info, wanted me to confirm an order that wasn’t placed. Don’t have an account with Macy’s.
Robo call collection
I just received a call saying my payment was past due, but it is not due until June 21, 2022. They said they can take the payment free of charge over the phone, I decline and hung up b/c first of all I could barely understand what the man was saying to me.